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"Service was wonderful. Person who checked us in was very understanding of my limitations in the Japanese language. His English was very good. Very welcoming atmosphere."

"We like hot spring big bath."

"The shower head should be replaced and hot water was just luke warm."

"5/5. New rennovations, the inside is beautiful and aesthetic. Staff were phenonmenal. Breakfast, dinner and drinks were great. Right on the water, breautiful clean rooms. Recommend staying here over other locations on Lake Akan"

"Excellent service. Staffs are very friendly and provided uncompromising service. Would stay again and definitely recommend to my friends and family "

"The only thing was for 2 nights I didn't have wifi. The place is very cozy, nice, and clean."

"L hotel est juste incroyable. Tout est tellement beau, toutes les zones communes decorees de sculpture et bassoin d eau, immense et de toute beaute. Les chambres sont a coupees le soufle (grandeur, deco et vue. Si vous allez dans la region c est un must!"

"The overall experience of my stay is terrible: there are molds in the bathtub; the toothbrushing cup was used as cigarette trash tray by previous occupant and was not replaced when we move in; the washbasin is jammed; the sewer make noises randomly the whole night; the receptionists and staff barely speaks English. The only good things of the hotel are exterior view and food. "

"Hotel workers, everybody was very nice and kind."