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"Hotel is in a great location. It is just across the street from the shinagawa station. From there you can get most places. Only negative is breakfast buffet. It is fairly pricey . The selection of western types of food is not up to par for the price. I would have expected an omelette station for the price. Food was generally not hot but maybe that is an asian thing. Overall the hotel is very good. There is a 7-11 just outside the hotel if you prefer a quick breakfast. Closest macdonalds is on the other side of the train station but not too far if you are looking for inexpensive breakfast. I would stay again because of access to the train station"

"Excellent choice of hotel. Clean room with a great view of Tokyo tower. Staff were very attentive and friendly. Great shopping area and restaurants."

"I was kind of surprised that they didn’t provide any lotion unless you asked for it. Everything else was excellent and the location is very close to the metro. I would highly recommend it."

"The room was big and clean. The garden is a must to visit with 200 over sakura trees planted around the hotel. "

"Nice property, very convenient to the station!"

"This is far from a luxury hotel.I’m first of all when you show up, there was no one at the door because the hotel is on the 25th floor and there is a telephone to call upstairs if you need help, but it does not work. So if you need help with longer, you are on your own. Second of all, the rooms are tiny and tired. The people who work there are very polite if a little rigid, but overall very accommodating. We booked a room for two people which turned out to be so small that the queen size bed was shoved up against the wall, so one person would have to disturb the other to get out of bed and the closet had only enough space for two hangers. Front Desk initially refused to make the change until we contacted. Hotels.com and the manager stepped in and moved us to a slightly bigger room. He was very nice. The breakfast which we paid an additional $49 a day for was at very best mediocre. The setting was lovely with lovely views, but the food options that the buffet were not commensurate with other luxury hotels. I’ve stayed in Asia. Overall, a solid three star hotel."

"The service is excellent and children friendly."

"The room was clean and the staff extremely helpful despite us knowing very little Japanese"

"Ok "