No issues with listing manager! Comments are specific to resort and unit 3506. Unit was dusty not cleaned ready for guests. Kitchen: not enough cups and missing drinkware, coffee maker w/out filters, only one working power outlet. Limited number of towels, and toiletriees unless you pay for daily housekeeping. Dishwasher had rusted baking sheet rusting and smelling. We could not use it!
Resort: in short, unmanaged zoo. Far from a luxury resort, as advertised.
Specifically, dirty property, gym has never been cleaned, pool can't provided you lounges or towels unless you reserve cabanas at 100 USD per adult. Beach lounges and umbrellas aren't availbale and no beach towels are available either.
Front desk is grossly understaffed and checking process was a nightmare.
Complete lack of service.
Elevators - 45 minutes wait each way and I had to walk to 35th floor twice as wait was impossible.
Pay a little more and stay in a better resort is my advise to all of you.
Cheers