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"We were on foot from the station so very convenient. We found all the staff to be extremely pleasant and helpful. The furnishings in our room excellent and lovely new carpets everywhere. Very supportive bed, immaculate bathroom and constant extremely hot water. Breakfast excellent with fresh looking and tasty items which we enjoyed at out table overlooking the canal. Couldn`t fault it!. "

"Centrally located, A short walk from the rail station. Quiet and helpful staff"

"Lovely hotel in the centre of chester, cooked breakfast was good and rooms were spotless "

"The staff was professional and accommodating. The room was very comfortable. Breakfast was very good. The bar was limited. The exercise room was better than most, but small. Location is perfect. Value for money is good. "

"Great "

"good"

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."

"Breakfast very good No parking problems"

"Room very clean, beds very comfortable. Only criticism is the bathroom could do with an upgrade (stayed im a family room). Air conditioning effective and easy to work."