8/10 Good
Marilou
Sep 17, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on one of the streets off of Puerta del Sol. A little hard to find as the signage is small and not very visible. Check in is at the 2nd floor. This should be noted on the hotel address description. While the hotel room has been beautifully updated with marble floors, etc. It is small but comfortable enough for 2 people. But the most glaring thing of all is that the beds are rather tired and showing a little wear albeit comfy enough. The small refrigerator is handy for people traveling with medicines that require it. Amenities are lacking compared to the other hotels we've stayed at on this category for this trip. They did however gave us a complimentary breakfast which was a nice surprise. Overall I don't really know that the few steps closer to Puerta del Sol made a difference for us (it was approx. $55 plus more). I don't think this cost justifies what you get in the overall scheme.
Marilou
Stayed 1 night in Sep 2025