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ラディソン レッド ホテル ロンドン ヒースローの口コミ

4 out of 5
ラディソン レッド ホテル ロンドン ヒースロー
Bath Road, Middlesex, West Drayton, England

口コミ

7.8

良い

評価 10 - 460 件の口コミ中 220 件が非常に良い" "
評価 8 - 460 件の口コミ中 92 件が良い" "
評価 6 - 460 件の口コミ中 66 件が普通" "
評価 4 - 460 件の口コミ中 33 件が不満" "
評価 2 - 460 件の口コミ中 49 件が非常に不満" "

9.0/10

清潔度

7.8/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

KOJI

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
駐車スペースが広くて遅くチェックインしても停めれました。
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

nick

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and service was excellent
2024 年 5 月に 1 泊滞在

8/10 (良い)

Mercedes、Denver

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Was okay.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Hristo

Probably the nicest airport hotel I’ve stayed at. You have everything you - quiet, comfortable bed, cleanliness, friendly staff, easy to get to the terminal, a spacious, well equipped and clean gym and not too expensive.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good for a quick layover
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Randy L

良かった点 : 清潔度、施設のコンディションと設備
Great service!!
2024 年 4 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Randy,Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Anton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great but the true gem was the breakfast with its meals variety. Keep it up.
2024 年 4 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Anton,Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Jamie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Jamie,Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

rebecca

2024 年 3 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Rebecca,Thank you for your feedback regarding your stay at Radisson RED Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson RED Hotel, Heathrow

10/10 (非常に良い)

Phillip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Phillip,Thank you for your feedback regarding your stay at Radisson RED Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson RED Hotel, Heathrow

10/10 (非常に良い)

Lianne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stunning luxury hotel.
2024 年 3 月に 1 泊滞在
Radisson Hotel, Heathrowからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Lianne,Thank you for your feedback regarding your stay at Radisson RED Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson RED Hotel, Heathrow

8/10 (良い)

James

良かった点 : 清潔度、施設のコンディションと設備
Check in was a bit slow & directions to my room were not great. But the leisure facilities were pretty good
2024 年 3 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear James,Thank you for taking the time to share your feedback from your visit to Radisson RED Hotel, Heathrow.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson RED Hotel, Heathrow, I look forward to welcoming you back.Sincerely, Radisson RED Hotel, Heathrow

8/10 (良い)

Monica

出張
良かった点 : 清潔度、施設のコンディションと設備
Restaurant was awful. Limited amenities nearby. Staff were nice but hotel was over-staffed.
2024 年 2 月に 3 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Monica,Thank you for taking the time to share your feedback from your visit to Radisson RED Hotel, Heathrow.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson RED Hotel, Heathrow, I look forward to welcoming you back.Sincerely, Radisson RED Hotel, Heathrow

4/10 (不満)

John、Clearwater

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the idea of contactless check-in but for some reason mine did not work. It told me there were no more rooms available for the night. So I approached the staff and they started to look into it. It took them 20 mins to find me a room. They gave me a drink voucher at the bar. The room they ended up giving me was a room that had bunk beds in it. I was supposed to have executive lounge access but was not mentioned or informed of its location.
2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear John,Thank you for taking the time to share your feedback from your visit to Radisson RED Hotel, HeathrowPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your Comments with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson RED Hotel, Heathrow, I look forward to welcoming you back.We would be very happy if you would consider giving us a second chance in the future. Sincerely, Radisson RED Hotel, Heathrow

10/10 (非常に良い)

Jasmine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hotel Is Very Nice!
2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Jasmine,Thank you for taking the time to share your feedback from your visit to Radisson RED Hotel, Heathrow.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson RED Hotel, Heathrow, I look forward to welcoming you back.Sincerely, Radisson Red Hotel, Heathrow

6/10 (普通)

Tosh

2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Tosh,Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Petra

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Petra,Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

6/10 (普通)

Kulvinder

カップルで旅行
良かった点 : 施設のコンディションと設備
Nice area. Lovely hotel All good However drinks and restaurants very pricy
2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Kulvinder,Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

8/10 (良い)

Oluwakemi

2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Oluwakemi,Thank you for your feedback regarding your stay at Radisson RED Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson RED Hotel, Heathrow

2/10 (非常に不満)

Malin

家族旅行
気になった点 : スタッフとサービス
A SMILE COSTS NOTHING
So if youre expecting a warm smile and a friendly greeting when you check in... dont. Approached the desk to check in and was just stared at stonefaced by the woman at the desk no hello no how can i help, just a blank unwelcoming stare. Whilst checking in i informed the receptionist that i had selected late check out in error and that it was no longer needed. She told me that she had removed it.... so imagine my suprise when i woke up this morning and £46.20 (late check out charge) had been taken from my bank account. So off i go to the reception desk. I smile politely at the gentleman behind the desk and explain. He looks at me half asleep and says " i dont know ive only just got here" i then had to ask him to get a manager as he didnt know what to do!! Still waiting on my refund. Also very expensive for food and drink.
2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Malin,Thank you for taking the time to share your experience with us. We deeply apologize for the disappointing service you received during your stay. It's disheartening to hear that our team did not provide the warm and welcoming hospitality that we strive for.We sincerely regret the miscommunication regarding the late check-out charge. Rest assured, we are actively investigating this matter and working to issue your refund promptly. Your feedback has been shared with our management team to address the lapse in service and ensure that similar incidents do not occur in the future.We value your feedback as it helps us improve and provide better experiences for our guests. If there is anything else we can do to make amends for your experience, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and restore your faith in our hospitality.Sincerely,Radisson Red Hotel heathrow

10/10 (非常に良い)

Mobolaji

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall great.
2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Mobolaji,Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

6/10 (普通)

Elvira

2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Elvira,Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

6/10 (普通)

Ismo

2024 年 2 月に 1 泊滞在
Radisson Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Hotel, Heathrow

2/10 (非常に不満)

peter

2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

10/10 (非常に良い)

Peggy

家族旅行
Excellent
We were in London for a match day and stayed here after …bus service excellent from thermal 2 , arrived and check in was simple .. had a drink and starters , service was excellent.. bed room was perfect 3 adults and a child ! Everthing was spotless, crisp and clean . Breakfast in morning had everything we needed, not sure about location of breakfast Resturant , needs a sign showing direction !!! Over all we would highly recommend 😊
2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

4/10 (不満)

Yekaterina

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

10/10 (非常に良い)

Steve

2024 年 2 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Steve,Thank you for your feedback regarding your stay at Radisson RED Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson RED Hotel, Heathrow

10/10 (非常に良い)

Natasha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great airport hotel, perfect for travellers
Lovely hotel, I cannot fault it at all.
2024 年 1 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

8/10 (良い)

Rowan

2024 年 1 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

martin

2024 年 1 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Kelvin T

良かった点 : 施設のコンディションと設備
I like this hotel a lot. I always try to stay here after arriving back in the UK.
2024 年 1 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic breakfast
The thing that sets this hotel apart is its breakfast buffet. Everything from fresh squeezed orange juice to various breakfast meats (and vegie sausages) and even anoodle dish and pastries etc. And this hotel very easy to get to by public bus (105,111,278, or 285) for those who travel in UK.
2024 年 1 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Mohammad

良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I love this place
2024 年 1 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Julie、Thornton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Francisco J

2024 年 1 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

2/10 (非常に不満)

Martin

気になった点 : スタッフとサービス、施設のコンディションと設備
Very disappointed
Checkin took 20 mins with only 2 staff and 1 dealing with an issue. No attempt to apologise to the queue. We were upgrade from a family room as only 2 of us staying not 3. However we went to use the gym and instructor asked us to sign in. Ladies changing rooms flooded from toilets. Pool heating not working and freezing cold. Bags for wet clothes dispenser empty. No warning from instructor that there were issues. Had drinks in bar but tables dirty and not been clean/cleared dispite 2 staff and it being quiet. Room service meals all cold and chips under cooked. Did not complain at time as had a 3:00am start next day.
2023 年 12 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

10/10 (非常に良い)

Shawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Line

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

6/10 (普通)

Matt

良かった点 : 清潔度
Food in the restaurant was awful and noise
2023 年 12 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

6/10 (普通)

Nicholas

出張
気になった点 : 清潔度、スタッフとサービス
Terrible Staff
The lighting in the room was that dim you could not see if the room was clean, combined with the very dark decor it made it very morbid. At the bar captain Kirk would have been proud of me as my cloaking devise was obviously working well as i waited for 25 minutes to be served. I eventually worked out that it was because I was lacking the botox lips and sweeping brush eye lashes. The gentleman at check in needs to learn to speak english as you should not have to offer to use google translate in a hotel in the UK. The hotel has potential, i book over 1000 rooms a year across the globe and the staff at this one are by far the worst.
2023 年 12 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

6/10 (普通)

Ben

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, HeathrowThank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

8/10 (良い)

Hema

良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One night stay before Heathrow flight
Great stay, looking for something close to Heathrow for 1 night but would definitely stay again. Friendly welcome, great interiors and room decor, fantastic breakfast and really spacious and comfortable room. We upgraded before our visit to our executive room (subject to availability) when we arrived there were no upgraded rooms available however you wouldn’t notice, the standard rooms were so good.
2023 年 12 月に 1 泊滞在
Radisson REDTeamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Christopher, Thank you for your feedback regarding your stay at Radisson Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Hotel, Heathrow

10/10 (非常に良い)

Jean Marc

2023 年 12 月に 1 泊滞在
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Sandrine

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Minsun

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Ashley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Radisson Red Hotel, Heathrowからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Ashley,Thank you for your feedback regarding your stay at Radisson Red Hotel, Heathrow. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Red Hotel, Heathrow

10/10 (非常に良い)

Marcus

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Cigarette buts all around the front of hotel and in car park
2023 年 12 月に 1 泊滞在
Radisson REDTeamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Marcus,Thank you for taking the time to share your feedback from your visit to Radisson RED Hotel, HeathrowPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your Comments with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson RED Hotel, Heathrow, I look forward to welcoming you back.We would be very happy if you would consider giving us a second chance in the future. Sincerely, Radisson RED Hotel, Heathrow

2/10 (非常に不満)

Daniel

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Foul Customer Service, cold room!
This hotel has gone from good to terrible, it is always annoying that the check in process at this hotel ALWAYS seems to take so long, and this results in a queue to the entry door. I don't see why it takes the reception staff to check an individual in. They ask you to check in online to speed up the process but it does not. They ask you very little questions so there is no data inputting, but there seems to be an endless requirement for the reception staff to click away and tap at a keyboard for what seems like an age. All you want to do after a long flight or day, is go to your room and chill. Instead, you are faced with a 15 min queue that then turns into a 10 min check-in process. So it takes a minimum of 20 minutes+ to get into your room. On this recent stay, they claimed the heating wasn't broken in the room, but the room was freezing, the air blowing out of the heating unit was barely warm and the thermostat was turned to 24 its highest setting. The final straw was the rude reception staff member who decided to tell the whole foyer that my card was declined for insufficient funds, despite the very same card working on there terminal when done manually instead of via there computer that had the card on file. So clearly a failure of the IT system than it being insufficient funds as broadcasted embarrasingly to the whole lobby. In all FOUL customer service
2023 年 11 月に 1 泊滞在
Radisson REDTeamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Daniel Thank you for writing a review. We are sorry to know that you were not pleased with the service you received from our staff at that time. Please accept our heartfelt apologies for any inconvenience this may have caused you at that time. We appreciate your feedback as it assists us in our continuous goal of improving the services and policies of our hotel. We hope for another opportunity to exceed your expectations.