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Hilton London Metropole

Photo gallery for Hilton London Metropole

Featured Image
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
View from Room
LCD TV, pay movies, MP3 dock
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Hilton London Metropole

Hilton London Metropole

4 out of 5

3.6/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
W2 1JU, England, London, 225 Edgware Road

Explore the area

  • Popular LocationHyde Park13 min walk
  • Popular LocationBaker Street13 min walk
  • Popular LocationKensington Gardens15 min walk
  • AirportLondon (LHR-Heathrow)40 min drive

Choose dates to view prices

About this area

London

Hilton London Metropole is located in London City Centre, a neighborhood in London, and is in the city center and near the airport. The area's natural beauty can be seen at Kensington Gardens and Hyde Park, while Theatreland and London Palladium Theatre are cultural highlights. Madame Tussauds Wax Museum and ZSL London Zoo are also worth visiting. Guests appreciate the hotel's convenience to public transportation: Edgware Road Underground Station is just steps away and Paddington Underground Station is 7 minutes by foot.

What's nearby

  • Hyde Park - 13 min walk
  • Madame Tussauds Wax Museum - 13 min walk
  • Baker Street - 13 min walk
  • Kensington Gardens - 15 min walk
  • Marble Arch - 6 min drive

Getting around

  • Edgware Road Underground Station - 2 min walk
  • London Paddington Station - 7 min walk
  • Heathrow Airport (LHR) - 39 min drive

Restaurants

  • EDG Bar & Lounge – Cocktail bar offering international cuisine. Open daily.
  • Whisky Lounge – Open daily.
  • Sports Bar – Open daily.
  • Fiamma – Restaurant offering Mediterranean cuisine.
  • Herb N' Kitchen – Open daily.

About this property

Hilton London Metropole

4-star London hotel in London City Centre with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has 4 bars/lounges and a health club. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli, and a conference center are onsite. All 1059 soundproofed rooms feature WiFi and MP3 docks. Guests can appreciate conveniences like refrigerators and coffee makers, and other amenities include wired Internet and 24-hour room service.
Hilton London Metropole offers 1059 accommodations with MP3 docking stations and laptop-compatible safes. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. 32-inch LCD televisions come with pay movies. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 14.99 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: GBP 12.50 per person
  • 4 restaurants and 1 coffee shop/café
  • 4 bars/lounges
  • 24-hour room service

Things to do

  • Health club
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business center
  • Conference center (44116 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per pet, per stay, plus a one-time cleaning fee of GBP 35
Up to 75 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per day
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.50 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Self parking fee: GBP 25 per day
  • Pet fee: GBP 35 per pet, per stay plus GBP 35 one-time cleaning fee
  • Rollaway bed fee: GBP 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton London Metropole
Hilton Metropole
Hilton Metropole Hotel
Hilton Metropole Hotel London
Hilton Metropole London
London Metropole
London Metropole Hilton
Metropole Hilton London
Metropole London
Metropole London Hilton
Hilton London Metropole England
Hilton London Metropole Hotel London
Hilton London Metropole Hotel
Hilton London Metropole Hotel
Hilton London Metropole London
Hilton London Metropole Hotel London

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 313 out of 1263 reviews
5 - Excellent 25%
Rating 4 - Good. 485 out of 1263 reviews
4 - Good 38%
Rating 3 - Okay. 234 out of 1263 reviews
3 - Okay 19%
Rating 2 - Poor. 130 out of 1263 reviews
2 - Poor 10%
Rating 1 - Terrible. 101 out of 1263 reviews
1 - Terrible 8%

3.7/5

Cleanliness

3.9/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, conveniently located. Staff is always friendly
Stayed 4 nights in Oct 2021

2/5 Poor

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms fine and staff work extremely hard but the hotel is too big for its facilities.
Stayed 2 nights in Oct 2021

2/5 Poor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was over crowded with Afghans. Management seemed unable to manage the situation so the open areas upstairs were always dirty. Room cleaning was so poor. Maids pretend to make beds by only straightening the duvet. Beds were rarely made. Cleaning and Hoover of the room was really poor and water was rarely given. Breakfast was ok. Concierge were helpful The bathrooms in the area I lodged are old and need to be refurbished. A hotel like Hilton ought to have televisions that support Netflix. Charging points should be closer to beds and USB points should be available in a hotel like Hilton metropole. It isn’t a cheap hotel so we were expecting modern and top notch experiences.
Stayed 12 nights in Sep 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Complete lack of basic hygiene and cleanliness in corridors and lift lobbies. Overflowing rubbish bags and food waste left uncollected in common areas for more than 24 hours. Tatty furniture in our bedroom, mould growing in the bathroom and windows which had a layer of dust and grime on the inside and didn't look like they'd been cleaned in months.
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was very good!
Stayed 2 nights in Sep 2021