Dear Akio,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations
Dear Seiji,Thank you for such a great review.We're pleased that you had a pleasant stay with us and appreciated our high standards of cleanliness and service.We look forward to welcoming you back.Kind regards,Odhi Johanes, Senior Guest Relations
Dear Akio,Thank you for this kind review.We are delighted to hear that you found our rooms impeccably clean, and that the overall condition of Novotel London West met your expectations. It is particularly gratifying to know that our service contributed to your enjoyable stay.Our dedicated housekeeping team works diligently to maintain our high standards of cleanliness, and we are proud to provide a comfortable and modern environment for our guests.We are also pleased to offer a variety of amenities such as a state-of-the-art fitness room, a pet-friendly atmosphere, and convenient parking to enhance the guest experience.We look forward to welcoming you again soon.Best wishes,Odhi Johanes, Senior Guest Relations
Dear Mayumi,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We hope that you will return on another occasion. Best wishes,Odhi Johanes, Senior Guest Relations
4/10 (不満)
Toyoda
出張
2024 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Close to the tube station. Also close to the city center.
Dear Guest,Thank you for taking the time to share a review.We're delighted to hear that our proximity to the tube station and city center contributed positively to your experience. Our team strives to maintain high standards of cleanliness, and we're glad to see this reflected in your 80% rating.However, we've noted your comments regarding the condition of the hotel and room amenities. We are always looking for ways to enhance our guest experience. Your feedback is invaluable to us in this continuous effort.We hope that you will allow us the opportunity of providing you with an improved stay in future.Odhi Johanes, Senior Guest Relations
Dear Kohei,We thank you for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Odhi Johanes, Senior Guest Relations
Dear Kazuyuki,Thank you for positively reviewing your experience.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,Odhi Johanes, Senior Guest Relations
Dear Guat. Thank you for choosing Novotel London West.We hope that you enjoyed your stay at our hotel.Looking forward to seeing you coming again.Odhi Johanes, Senior Guest Relations
Hello, Thank you for staying at our hotel.We apologize for any inconvenience you experienced during the stay. We will continue to do our best to improve our service. We hope that we could welcome you back with much better service.Looking forward to seeing you again.Kind regards,Odhi Johanes, Senior Guest Relations
Dear Guat, Thank you for choosing Novotel London West and for your kind words.We hope that you enjoyed your stay at our hotel.Looking forward to seeing you coming again.Odhi Johanes, Senior Guest Relations
Dear Akiko,Thank you for your review.We are sorry your room did not meet your expectations. However, if you had informed us during your stay we would have tried our best to assist you in finding one that better suited your requirements as we do have different categories on offer.We hope to welcome you back for a return visit.Best regards,Lea Manalo, Guest Relation Manager
Thank you very much for taking your time to write a review of your experience with us at Novotel London West .
We really appreciate your great feedback and have taken note of your comments on areas to improve.
We look forward to welcoming you back in the near future.
8/10 (良い)
宿泊されたお客様
2020 年 3 月 7 日
宿泊されたお客様
2020 年 3 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2020 年 3 月 12 日)
Thank you very much for your feedback.
Have a nice day ahead.
Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
8/10 (良い)
Matt、Japan
出張
2019 年 12 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
大型ホテルのため、レストラン、バー、フィットネスなど一通りの設備がホテル内に完備されています。大型ゆえに、フロアや部屋のロケーションによっては、ホテルの入り口から部屋に到着するまで時間と、ホテルから地下鉄Hammersmith駅の時間が同じくらいかかることもあるかもしれません。
同駅からホテルへのアクセスは、Hammersmith駅にあるMcDonald'sとThe Body Shopの間のスロープのある通路が便利です。
Matt
2019 年 11 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2019 年 12 月 10 日)
Thank you very much for your review.
Have a nice day ahead.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.
Dear Barbara,Thank you for such a positive review.We are thrilled to learn that the facilities at Novotel London West met your expectations and that our team's service made your stay enjoyable. Your satisfaction with the cleanliness of your room and the condition of our hotel is heartening to hear, as we strive to maintain high standards. Additionally, it is gratifying to know that our room amenities contributed to your positive experience.It would be our pleasure to have you return on another occasion. Very best wishes,Ashleigh Hector, Guest Relations Executive
Dear Manika.Thank you very much for sharing your positive review.We are thrilled to hear that you found the hotel's condition to be up to the mark, and the service provided by our team to be exceptional. It is always heartening to know that our guests have had a memorable stay with us, enjoying the amenities and the ambiance that Novotel London West prides itself on.We all look forward to welcoming you back in the future.Kind regards,Kanny Diarra, Guest Relation Executive
Dear Amie,Thank you for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that you will return in the future. Best wishes,Odhi Johanes, Senior Guest Relations
Sehr geehrter Mehmet Engin,danke für den positiven Erfahrungsbericht zu unserem Hotel.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Odhi Johanes, Senior Guest Relations
10/10 (非常に良い)
Jane
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really great property. Special mention to Ashleigh on reception. Wonderful member of staff. Friendly and genuinely interested in doing her best. Smart young woman.
Dear Jane,Thank you for such a positive review.It is truly rewarding to learn that you had such a wonderful stay with us and particularly appreciated Ashleigh's outstanding service at the reception. Our team is committed to providing a friendly and professional service, and it's wonderful to hear that Ashleigh exemplified this. We are also thrilled that the cleanliness of your room, the overall condition of our hotel, and the amenities provided contributed to a memorable experience.Your recognition of the impeccable service and facilities at Novotel London West inspires us to continue setting the standard for excellence in hospitality. Thank you once again for your kind words.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations
Dear Angela,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations
Dear Richard,Thank you for positively reviewing your time at our hotel.It's rewarding to hear that you had a memorable stay.We all hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations
Dear Ben,Thank you very much for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again on your next visit.Best wishes,Odhi Johanes, Senior Guest Relations
8/10 (良い)
Giovanna、Crowthorne
出張
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Spacious and clean room. Very comfortable and with all you need for your stay. Very nice touch the Rituals products in the bathroom.
Walking distance from Hammersmith tube station.
The main negative during this last stay has been the price: 470gpb for a night is definitely a too high price especially when same room was booked for 165gbp for the third night. And I was anyhow accommodated in a different type of room than the one booked.
Dear Giovanna,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations
Dear Giovanna, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our hotel met your expectations and that you had a comfortable stay.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations
10/10 (非常に良い)
Lori
家族旅行
2024 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay at a reasonable price. Will definitely be back! XO
Dear Lori,Thank you for such a positive review.It's heartening to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our staff, and the amenities we offer all met your expectations. Our team at Novotel London West takes great pride in ensuring that every guest experience is as comfortable and enjoyable as yours. We're delighted that you found our location convenient for exploring the local area and that our facilities, including the 24/7 fitness room, contributed to a memorable stay. Your kind words are a wonderful endorsement for the efforts we make every day.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations
10/10 (非常に良い)
Maria
小さなお子様連れの家族旅行
2024 年 4 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tolles Hotel, mega tolles Frühstück, sehr gute Gegend, Aufenthalt 2 Erwachsene und 2 Kinder, gerne wieder.
Liebe Maria,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Es ist wunderbar zu hören, dass Sie Ihren Aufenthalt im Novotel London West genossen haben, insbesondere unser vielfältiges Frühstücksangebot und die günstige Lage nahe der Hammersmith Apollo und dem Westfield London. Wir freuen uns, dass unsere Unterkunft und Einrichtungen den Bedürfnissen Ihrer Familie entsprochen haben und Sie eine angenehme Zeit bei uns verbracht haben. Ihre lobenden Worte sind eine schöne Bestätigung für das Team, das stets bemüht ist, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir danken Ihnen herzlich für Ihre Bewertung und das Teilen Ihrer Erfahrungen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Odhi Johanes, Senior Guest Relations
Dear Vanesa,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Odhi Johanes, Senior Guest Relations
Dear Andreas,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations
Dear Li,We would like to thank you for this review about your experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to see you again soon.Best regards,Odhi Johanes, Senior Guest Relations
10/10 (非常に良い)
Yolande
家族旅行
2024 年 3 月 29 日
My stay at the Novotel was very nice . The room was a little cold but after a while it warmed up slightly. The staff were approachable and informative. I had a drink in the bar . The house red wine was not good at all . Frederica kindly changed the wine. And opened a fresh bottle . The breakfast was of good quality with a large variety and choice . I worked in a five star hotel for 25 years . And I would rate and give your staff 5 starts . Thank you . Yolande McCourt
Dear Yolande, Thank you for your positive review.We are delighted to hear that you found our staff to be approachable and informative, reflecting the high service standards we strive for at Novotel London West. Your compliments regarding the quality and variety of our breakfast options are truly appreciated.We regret to hear that the room temperature did not initially meet your expectations, but are relieved that it improved over time. Whilst we do not have conventional air conditioning, our air cooling system is designed to ensure guest comfort throughout their stay.We apologize that your experience with the house red wine was not up to your satisfaction. We are, however, pleased that Federica promptly addressed the matter by opening a fresh bottle for you.Our team is honored to receive your five-star rating for their service, and we are grateful for your experienced perspective.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Odhi Johanes, Senior Guest Relations
8/10 (良い)
Marc
2024 年 3 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Somewhat basic rooms, but nicely presented, very close to the Hammersmith tube station, pubs along the Thames, west Kensington, and the Westfield shopping center.
Dear Marc,Thank you for taking the time to share your review.We're delighted to hear that you found our rooms well-presented and appreciated the cleanliness along with the service provided by our team. Our location's proximity to Hammersmith tube station and local attractions is indeed one of the aspects our guests enjoy. We note your comments on the room amenities and hotel condition. Though our rooms are designed to offer a contemporary style and comfort, we are continuously working to enhance our facilities to ensure our guests have a memorable stay.We hope that we have the pleasure of welcoming you back. With very best wishes,Odhi Johanes, Senior Guest Relations
8/10 (良い)
Joseph
出張, カップルで旅行
2024 年 3 月 28 日
Good value for the price. Close to Hammersmith tube.
Dear Joseph,Thank you for sharing this review of your time at our hotel.We are gratified to hear you found our hotel to offer good value and appreciate your kind words regarding our convenient location close to the Hammersmith tube station. It is always our aim to provide a comfortable and accessible experience for all our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Odhi Johanes, Senior Guest Relations
4/10 (不満)
Javier
2024 年 3 月 28 日
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
The location is unbeatable, but the carpets in the room are extremely dirty and the bedsheets are worn out.
Dear Sir,Thank you for taking the time to share your review.We are delighted to hear that our prime location met your expectations and provided convenience during your stay. However, it saddens us to learn that aspects of your room did not reflect the high standards we strive for. Please be assured that we uphold rigorous housekeeping protocols, and we regret any oversight in this instance. We value your feedback as it is essential for our ongoing commitment to enhance our guest experience. We hope that you will allow us the opportunity to welcome you back in future. Best regards,Odhi Johanes, Senior Guest Relations
Dear Paula,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion.Very best wishes,Odhi Johanes, Senior Guest Relations
Dear Julie,We would like to thank you for taking the time to leave this rating about your recent visit.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to the pleasure of seeing you again. Best regards,Odhi Johanes, Senior Guest Relations
10/10 (非常に良い)
Julie
グループ旅行
2024 年 3 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Arrived early and was able to check in without any issues with early access to the room. Size and cleanliness of the room excellent. All provisions throughout the hotel accessible and staff on hand to help.
Dear Julie, Thank you for this positive review of your stay.We're delighted to hear that you found the room size and cleanliness to your satisfaction, reflecting our commitment to providing spacious and well-maintained accommodations. It's also great to know that our staff were readily available to assist you, ensuring a smooth and enjoyable stay. Your appreciation for the accessibility of provisions and the seamless early check-in process is much appreciated, as we strive to cater to our guests' needs with efficiency and care.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations