Find hotels near Les Bains de Marrakech, Marrakech from ￥16,470

"Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations. "

"Everything was wonderful. Highly recommend"

"The staff is exceptional, and they go out of their way to help guests enjoy Morocco to its full potential. "

"Better than the pictures by far. We were surprised how nice it was. Incredible buffet breakfast. Great concierge. "

"Close to the Jamaa el Fna square- a short walk from the square leads to the hotel. The reception is on the right immediately on entering the premises through a nice wooden door. The receptionist welcomed me in on opening the door. From the reception the hotel opens to 3 indoor courtyards accessed on different levels by a staircase. The rooms are on the edge of each courtyard. My room was spotless, 2 single beds, a small seating area, built in wardrobe space and nice washroom and toilet, lastly a decent sized shower room- lots of hot water "

"AC not that good "

"Amazing place to stay and wonderful staff but the room was small. "

"The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel."

"Lovely property,.kind staff,.top.restaurant, recommended "