I was familiar with the MGM Signature, but this was my first time renting direct from owner. Communication with Kathleen was impeccable, and I can attest to the fact that she was quick to communicate with the hotel to solve a few issues that arose.
What surprised me was just how long it took for the hotel to process them, which is something I'd never experienced with them before. There didn't appear to be a shortage of staff, but perhaps the people working the front desk are not experienced enough (night shift manager Steve saved the day, others were not as effective).
I would most definitely stay at this property again!!!
For those of you who signed up to Vrbo through social media (as did I) make sure you give your hosts the name as it appears on your ID before you book!
That was on me, and getting it right would've spared me of a few misunderstandings with the hotel (which, again, the hosts were quick to solve for me).