Lantern Theatre

Convenient location close to the train station nice staff and a comfy bed BUT the place is falling to bits. The noise of sqeaking floor boards from above, bellow and the side woke me up at least twice due to the noise. I wouldnt stay there again. City tax is also an utter joke and it should of been in with the price of the room not dropped on you as you arrive.

We travelled all day to get to Manchester. We arrived at the Portland to an underwhelming welcome by Irina. It was not immediately obvious we had arrived at reception as a woman was working on a laptop on a simple bench. It appeared we should have known that!!! We actually were at reception but you would never know it! There was not a smile, greeting or acknowledgement from Irina that we were unimpressed. The hotel was quite expensive therefore we would expect a better customer experience. Irina is in need of training or to be replaced by someone who actually likes the role. Unfortunately this soured our stay from the start. We are not in the habit of complaining but we felt so strongly about the poor customer surface we have had to comment.