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"Onsen was relaxing"

"Booked the deluxe room with private onsen. While having a private onsen was the best part of the room the rest of the room was subpar. The mattresses are very thin and are quite stiff making for restless nights, and the shower is outdated and could not adequately hold a single temperature at one time fluctuating throughout. The breakfast at the hotel is very minimal and last seating was at 9am which is the earliest I’ve seen at any hotel. It is understandable that most individuals will be trying to get on the mountain first thing, they should accommodate for a later breakfast time as some people may want to sleep in, especially after a heavy day of skiing. The ski in/ski out lockers are down a large flight of stairs then down more narrow stairs to get to the mountain, which is fine but they should put rubber matts on top of the concrete so guests don’t damage their equipment in the ski locker area. Hope they are able to continue to update their infrastructure to compete with newer properties and make the guest experience better."

"Room could have been a lot cleaner, random hairs all over combined with crumbs in the bed. The dryer was very mediocre on property, with no notification that the on property restaurant would be closed during the majority of my stay. However, for the price, I was not expecting much so it nearly still met my expectations - yet I somehow still feel disappointed."

"Absolutely fabulous !! Looked forward to returning to the hotel every day. Highly recommend and great location at the bottom of the slopes."

"Ski in ski out with ski lockers just steps from the slope. Great location and nice property. "

"Ski/snowboard room was great for ski on/ski off access and drying equipment. Breakfast had a great assortment of local goods made and had great flavor and value. Walkability to the mountain was great. TV not had only channel that had no audio, and looked like illegal cable. "

"Great location and shuttle to the lifts was awesome!"

"Great room layout, good ski out location, run to ski in a little challenging. Much more a condo development than a true hotel though. Difficult to get ski edge service in the on property ski shop, although fine for wax. Parking a little expensive. Breakfast was a weak point,.lack of variety and quality overall at the price point. In house restaurants great quality but pricey and not everyday eating. Short walk though to other options in Hirafu. Only one towel per person per day a little stingy, Onsen not truly an Onsen (no mineral water), so fundamentally more of a large hot bath. Daylight to room better than expected with Premium Suite on first floor, was concerned about proximity to ski and boot room but had no issues."

"Perfect for a solo traveler looking to ski/snowboard Niseko United. "