Find all hotels by Hilton Hotels in Key West, FL

"Very nice place"

"We stayed in a standard king suite it was sufficient for two people. There is a very small refrigerator and a coffee maker. There is no housekeeping so you must text when you need towels toiletries etc. there is no ice machine on the property you need to go to the front desk and get bags of ice. The pool area is large, however the chair lounges are limited so you must fight people for a chair literally. They need new lounge chairs and more umbrellas around the pool area. The lounge chairs that we had to sit in were sunken in and very uncomfortable as the fabric has been stretched out from wear and tear. We spoke with other folks that had been to this resort before. They advised us that there were many lounge chairs including ones that line the Beach area previously, but they weren't there this time around? If you wanted a chair on the beach, you literally had to carry it yourself to the beach. The beach area is disgusting and smells like sewer and it's got swamp sludge that should be raped and cleaned to make it a more pleasurable experience if you so chose to swim in the ocean. I needed to text message more than once to receive requested items needed for the room like towels coffee etc. "

"Hotel is nice and staff are friendly. "

"Wonderful location and very nice hotel!!"

"Was an act of god to get fresh towels and general housekeeping. When they did get around to housekeeping, it always seemed like an inconvenience. Key card wristbands generally stopped working each time we left the room. Became usual practice to go to front desk to get wristbands reactivated. Waiters/waitresses were rude. Every interaction always seemed like we were bothering them. Became uncomfortable to ask for anything to the point where we just went to Publix to get groceries/snacks instead of bothering the staff. My son asked for a smoothy or Shirley temple at the bar. He is 6. It became an issue because the pina colada mix or strawberry daiquiri mix is “Reserved for alcoholic drinks, not kids” And no, it wasn’t pre made with alcohol. One elevator worked. Plan on taking the steps like we did. Or set aside 15 minutes every trip up or down waiting on the elevator. ESPECIALLY when the staff is using the elevator. They made it very clearly known that they take precedence of the elevator over the GUESTS. Everything in our room clogged at least three times. Sink clogged, bathroom drain clogged, and toilet clogged multiple times. And no, we didn’t clog it. We actually showed up to the room with a clogged toilet and clogged sink. Will all of the issues stated above, the staff made ZERO EFFORT to make these issues right. Management wasn’t willing to meet at the front desk. Their idea of making things right, was refunding the $25 nightly resort fee for one night. "

"We enjoyed the multiple pools with friends. Our room was amazing and had a beautiful view of the water with lounge chairs and hammocks for relaxing!"

"Great area and nice outdoor area to hang out at."

"Resort Room was fine. Balcony small with other balcony to left and right akward"

"we stayed in a standard room but it was lovely and close to the pools with a wonderful side patio. pretty property. would definitely stay there again."