ケント ホテル

「The rooms needs to smell fresh and welcoming...the rooms were clean but had a bad smell」

「No one ever came to clean the room even once. Also, I arrived at breakfast at exactly 9:01 am on a Monday morning, thinking it was served until 10:00 like over the weekend; the server refused to let me get any breakfast even though it was still out and she told me to go to Wendy's.」

「Great stay with no issues at all, will definitely book there again if in the area」

「Great」

「Very attentive and friendly staff. Clean hotel. Lots of parking.」

「I would have rated this place as Excellent based on overall customer service, breakfast quality and comfort. What made me lower the score were two things: shower condition and bath amenities. The shower floor is very slippery and poses danger despite the available grab bars. I agree the bath amenities are more economical to maintain because they need not be replenished daily requiring housekeepers’s attention and meet guest’s immediate needs; however, I’m just not fond of its pumping feature....

「The room was very clean. The housekeepers came every day and gave me clean towels and other necessary supplies. I did not eat breakfast, but drank the coffee which was excellent. It was a great stay. .I」

「急な滞在延長にも同じ部屋を用意いただき助かりました。」

「We had booked for one night for a very early morning flight. The check in lady, Blondie, was very personable and professional. When we entered our room the smell of mold and mildew nearly took our breath. Even though we had not booked an accessible room we thought, as in most other hotel rooms we had visited, that there would be a raised toilet or at least a hand rail near the toilet. There was neither. Only a toilet low enough to allow a toddler to sit without using a stool. When we went down...