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"This hotel is amazing!! Staff, cleanliness, amenities, family friendly, food was just perfect for our stay in Japan. A must stay. "

"While the room was presented as clean, the overall condition of the property feels dated, with interiors appearing quite dark and carrying an unpleasant odor. This detracts significantly from the guest experience. Service standards were inconsistent and, at times, unhelpful. For instance, I was initially instructed to collect a parcel from reception as room delivery was not available; however, a subsequent delivery was brought directly to my room without issue. This lack of consistency is concerning. Similarly, when requesting an iron and ironing board, I was asked to personally collect these from the lobby while I was staying at the top floor. This is not aligned with the level of convenience typically expected in a hotel setting and created unnecessary inconvenience. The breakfast offering was particularly disappointing. The selection was extremely limited, with notably low-quality items and even basic options such as fried eggs unavailable. Overall, the experience fell below expectations, particularly when compared to the service standards and hospitality commonly found in other hotels in Tokyo. Guests seeking comfort, consistency, and attentive service may wish to consider alternative accommodations."

"Good spacious rooms compared to other accommodations we have experienced in Japan. Nice grounds around the Hotel. Very good stay. Very comfortable quiet(for an airport Hotel)... would stay again."

"I wish the front desk can give people arrived at the same locker far away from each other. There were two other ladies arrived at the same time, and we got three adjacent lockers, it was impossible for three of us use the lockers at the same time. "

"Transportation to and from airport was managed very well. Location was great. Rooms were excellent. Dinner was very good. And the breakfast was excellent. Great choices. Highly recommend this hotel."