Kaiser Permanente Santa Clara Medical Center

We stayed at Sonesta Es Suites in San Jose for about a week in June 2026. We chose this hotel because we have three boys and wanted more space than a traditional hotel room. Our must-haves were two separate rooms, a full kitchen, a full-size refrigerator, a pool, and an airport shuttle. The suite was spacious and worked well for our family. The full kitchen had everything we needed, including cookware, dishes, and utensils. It gave our boys room to relax and play when we were back at the hotel. Unfortunately, two of the biggest reasons we booked were unavailable. We were told at check-in that this location doesn’t have an airport shuttle—only their sister property does. I’m not sure if that was an Expedia listing issue or the hotel’s, but it meant paying for unexpected Uber rides. The pool was also closed for renovations, which was disappointing during the summer. One thing to know: if you need fresh towels or sheets, you have to bag up the used ones and exchange them at the front desk. The staff was very kind, but I wish this had been explained at check-in instead of when we needed replacements. Overall, it was a decent stay with friendly staff and plenty of space for our family. Would I stay again? I’m not sure, mainly because two of the amenities we booked for weren’t available.

Having a kitchen was great. It was clean but, dingy. The Filipina lady in the office was rude and not very friendly. All other staff was very sweet and attentive. Breakfast is your standard hotel set up. Overall, a good experience.

Good