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"Fabulous accommodation very helpful customer service. Overall 5 star"

"Our recent experience at Hilton was extremely unpleasant and I'l preface it with that we were there during a Kona Low storm. There were high winds/flooding/power outages. It’s reasonable that the resort wouldn't be operating at peak performance. However, the lack of hospitality offered by the staff was comically bad. Given the power outage, the building’s stairwell, hallways, elevators, and rooms were obviously all dark. We asked the front desk if they had any flashlights, and were told they ran out. Our room had electronic blinds, which we put down to sleep the prior evening, and couldn’t open up given the lack of power, so our room was totally dark for the duration of our stay. The lobby had a backup generator, but it only provided overhead lights and the checkin computer, not any outlets or elevators. It was a scary time for the guests and the staff didn't offer any comforts (flashlights, coffee, snacks, etc.). Another annoying thing was that we continually got automated text messages asking us how we were enjoying the amenities. The pool, gym, activity center, etc. were all closed. When we would ask questions about when the power would get restored, the staff provided no help. On the day we were leaving to go to another resort, we asked for a late checkout. They said no, and instead offered us the option to extend our key cards to use the amenities, which were all closed. No offer from Hilton to refund the daily resort fee. No one to help bring bags down 4 flights."

"Great hotel in kihei"

"Incredibly good service and staff. Property very clean. Very attentive. "

"We love staying at sugar beach!vacasa took care of the arrangements.Janalyn who is locally with Vacasa was especially AWESOME!!!!With the storm that had gone through the week before,,,one of the condo buildings did not have elevator service(we were on booked for 5th floor).Janalyn took care of the situation and found availabilty for us in other building on 1st floor! We are senior citizens who would have been greatly challenged doing 5 flights daily! So much appreciate her!! She deserves to be recognized by management Thank You So Much Janalyn.We will definately use Vacasa again."

"This stay was a good value for the price. The beach is excellent."

"I wouldn’t stay here unless it’s all you could afford and there is no other option. Room was dirty and bathroom drawers were falling apart. Long black hairs left in the shower. The bed was uncomfortable and cheap. The walls are paper thin and you can hear everything going on in the next room. I have never written a negative review but this felt necessary."

"Everything was Amazing!! Will be coming back"

"Loved everything about our stay at the Wailea Beach Resort. Clean room, friendly and helpful staff, yoga class by the ocean, bike rentals, plenty of pools to choose from (including quiet adult pool and family-friendly one with water slides), delicious drinks and buffet breakfast. Great location in Wailea and just a few steps to the shopping center and other Wailea hotels and restaurants. Highly recommend."