エリアバイスリアジョホールバールの口コミ

10/10 (非常に良い)

YOSHIKAZU

2023 年 1 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

立地がいい。駅から近く国境越えには便利。

2/10 (非常に不満)

宿泊されたお客様

2018 年 5 月 24 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

ホテルとはいえない

設備の不具合、アメニティの少なさ（シャンプーすらない）など、宿泊して疲れる。テレビのチャンネルも部屋によって、違う。フリーの水もあったはずなのに、初日は無い。何から何まで駄目。民泊にしたら。

2018 年 5 月に 2 泊滞在

zana からの返信 (投稿日 : 2018 年 6 月 8 日)

Dear Guest, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

2/10 (非常に不満)

白雲なびく、京都市

2017 年 2 月 16 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

廃墟

クーラーは全然効かないし、テレビは映らないし、人気も無い。フロントにパンとソフトドリンクが有ったが、食堂もないよ。

Norull Akmar Anuwar からの返信 (投稿日 : 2017 年 3 月 13 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 (非常に不満)

kou、bangkok

2017 年 1 月 8 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

ひどいホテル

宣伝に偽りが多い。先ず屋外プールが無い。隣りのホテルならあると従業員が平然と言う。レストラン真っ暗で営業している様子がない。 WIFIまったく繋がらない。部屋のバスタオルは、使いふるしたボロボロのタオルしかも2泊しても取り換えない。フロントには市内の観光マップは、全くない。コンセントのコンバーターもない。一泊2500円ではこんなものでしょうか？

Norull Akmar Anuwar からの返信 (投稿日 : 2017 年 3 月 15 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

10/10 (非常に良い)

FUMIE、札幌

2016 年 1 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

お部屋も施設もレセプションスタッフも申し分なかった、but・・・。

お部屋も他の施設もレセプションのスタッフもとても良いと思います。宿泊代を正確には覚えていないのですが、とても安かったと記憶しています。見晴らしもよく申し分がなかったのですが、最後にタクシーを依頼したとき、ベルボーイたちの態度及びやり方で怒りを感じて「自分でtakeと言ってするから」と言ってホテルを出ました。（代金は３倍以上－ホテル近くの銀行のところに停車中ののタクシーに乗ったーその言い方ややり方が汚い！）

6/10 (普通)

宿泊されたお客様

2015 年 12 月 17 日

気になった点 : 施設のコンディションと設備

以前はさぞ素敵なホテルだったと思います

スタッフがホテルの裏側にある”ホスピタリティ”の学校の実習場になっているのではないかと思います。そういうことにも好奇心があって、２泊の予約の後デラックスルームにさらに２泊しました。後者の方がインターネットも部屋で使えた。（TVとインターネットを見てもらったらすぐ使えるようにしてくれた。－プロに間違いない！）スタッフ人数はいるが実習生が多いのでしょうが区別がつかず、腹立たしいこともあった。一生懸命なのはわかるのだが・・・。

6/10 (普通)

ken81

2014 年 8 月 19 日

気になった点 : 施設のコンディションと設備、客室の快適度

繁華街とは反対側

繁華街とは反対側で寂れていました。ホテル内のレストランも閉店中。付近もシャッター街です。ただし、隣の高級ホテルは開業中でさらに1階のインドレストランはかなり美味しかったです。

4/10 (不満)

Ｊａｋｋｙ、東京

2013 年 12 月 6 日

気になった点 : 清潔度、スタッフとサービス、客室の快適度

値段相応のホテル

早めに着いたが　チェックインを頼んでみたところ　空き部屋も調べず　3時まで待てとの返事。当たり前なのでフロント前ロビーで時間を過ごし、丁度3時に予約確認書を見せてチェックインを試みた。何時もならパスポートと共に名前を告げれば直ぐに確認が出来るのだが、このホテルは違った。当日泊まる予定の客のチェックもしておらず、この時点で初めて予約ナンバー等を入力し宿泊予定を確認しだした。スタッフの入力ミスで私の確認が取れなかったので約30分も掛かってしまった。フロントデスクには学生風の若い4人のスタッフが居て雑談しながら客と応対している。まるで学生の就職訓練の様であった。マネージャーどころか一人の男性職員もでてこない。もしこのまま確認が取れなかったらどうなっていたことか。世の中にはこんなホテルもあるのだなーと怖くなった。

4/10 (不満)

宿泊されたお客様

2013 年 3 月 29 日

気になった点 : スタッフとサービス、施設のコンディションと設備

悪いとは言い切れないかなぁ

到着翌日に出した洗濯がチェックアウト時にも戻ってこず、何度もフロントに言ってようやく確認をして、当日昼過ぎに洗濯して乾燥させたようでした。1時間以上待ち時間でロスしましたが、洗濯代は不要となりました。部屋の中は悪くはないですが、バスタブがないのでゆっくりお湯に浸かりたい人には不向きかもです。廊下には数日間ルームサービスの食べ残しがそのままおいてありました。価格も価格なので安上がりに過ごすには悪いとは言い切れないかと思います。

8/10 (良い)

中年放浪者、鎌倉

2012 年 12 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

コストパフォーマンス良好

出入国検査ビルまで歩いて10分と近く、またホテルの窓からはちょっとだけですがジョホール水道も見えます。コストパフォーマンスは良好で、シンガポールの高い値段に辟易としていた私にはよかったです。

6/10 (普通)

Kris、Japan

2012 年 9 月 24 日

気になった点 : 施設のコンディションと設備、客室の快適度

何点かやや気になる点があるか…

全体としてそれほど悪いとは思わないが、何点か気になった点を挙げると、まず、シャワーが冷水しか出ない。まあ東南アジアではありがちですが、それなりにお金を取っているので、温水が出てもよいかと思う。また、市街地に対して、高速道路とマレー鉄道を挟んで反対側にあり、周りは廃墟で、また、迂回してしか市街に出られない。朝食はおまけにしては豪華。それから、マネージャーと思しき男性は英語で十分受け答えができ、対応も感じがよいが、女性スタッフは手際が悪く、英語もおぼつかないものがいた。

10/10 (非常に良い)

christophe

2023 年 1 月 25 日

2023 年 1 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

出張

2021 年 6 月 3 日

良かった点 : スタッフとサービス

2021 年 5 月に 1 泊滞在

6/10 (普通)

Chun Yiong

2019 年 4 月 28 日

Not so good. Old furniture in room.. Need to change if wanting to attract more guests!

2019 年 4 月に 1 泊滞在

Masliza (FOA)からの返信 (投稿日 : 2019 年 4 月 28 日)

Dear Mr/Mrs Chun Yiong, Thank you for spending your time to write a review of your stay at eRYAbySURIA hotel. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We would like to apologize on behalf of our team for the inconvenience caused regarding the(issue stated in the review) and would like to inform you that each issue has been taken into account seriously. Please be assured that (issue stated in the review) has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From eRYAbySURIA JohorBahru.

6/10 (普通)

宿泊されたお客様

2019 年 3 月 17 日

Stay was ok except that the noise from the outside is too noisy

2019 年 3 月に 1 泊滞在

natashaからの返信 (投稿日 : 2019 年 3 月 21 日)

Dear Sir/Madam, First of all, we would like to express our utmost gratitude for your kind and generous feedback on your visit to eRYAbySURIAeRYAbySURIA JohorBahru. Hotel. We were happy to hear about your pleasant stay with us and how you enjoyed our(services/cleanliness/breakfast/food/attraction ) However we would like to apologize on behalf of our team for the inconvenience caused regarding the(issue stated in the review) and would like to inform you that each issue has been taken into account seriously. Please be assured that (issue stated in the review) has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From eRYAbySURIA JohorBahru.

6/10 (普通)

David

2018 年 10 月 7 日

気になった点 : 施設のコンディションと設備、客室の快適度

Room

The room is not amazing and still little dusty. They should prepare to clean up and ready for AC because AC is very low air and not cold enough. I was feeling so wet during I was sleeping.

2018 年 10 月に 3 泊滞在

maslizaからの返信 (投稿日 : 2018 年 10 月 8 日)

Dear Mr David, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

8/10 (良い)

Lee

2018 年 9 月 24 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

気になった点 : 施設のコンディションと設備

Everything is good but the shower water need to be fixed because the water drip is not very strong and is hard to bath.

2018 年 9 月に 2 泊滞在

maslizaからの返信 (投稿日 : 2018 年 9 月 25 日)

Dear Mr Lee, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

4/10 (不満)

宿泊されたお客様

2018 年 8 月 27 日

気になった点 : 施設のコンディションと設備、客室の快適度

2018 年 8 月に 2 泊滞在

zana からの返信 (投稿日 : 2018 年 9 月 8 日)

Dear Guest, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

2/10 (非常に不満)

Sarinah

2018 年 8 月 20 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Untold truth

Parking was unsafe. In a bother building with no security! My brother's car was scratched :( In the website claimed that outdoor pool is one of the facilities, but actually the pool was in another building. The elevator has no censor! Always hit either my baby's stroller or my mom's wheelchair. Toilet was to. Bad drainage system. My brother's A.C. was spoilt. There are mosquitoes, made complaint and the maintenance placed the anti mosquitoes repellent thingy. The clock in the room is without a battery. Inform reception and they sent the maintenance guy who told us will replace the battery but till next day, no follow up action. My dad took the clock down to avoid us from any confusion. What a wasted family trip for us :(:(:(

2018 年 8 月に 1 泊滞在

shahazwaniからの返信 (投稿日 : 2018 年 8 月 24 日)

Dear Mrs.Sarinah, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

8/10 (良い)

Nary

2018 年 7 月 23 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 施設のコンディションと設備

Great service

When we first arrived was abit shocked with the overall condition of the hotel and the stale smell but the entire staff were so friendly and helpful that made our stay there wonderful and the room was clean and wheelchair accessible

2018 年 7 月に 3 泊滞在

zana からの返信 (投稿日 : 2018 年 7 月 24 日)

Dear Mrs Nary, Thank you for taking the time to review your Erya By Suria Johor Bahru. It is always a pleasure to hear that our guests had an enjoyable stay with us. We delighted that our services and facilities met your every expectation. We take pride and are grateful for your positive feedback. We hope that you will return for another stay with us soon. Best Regards Erya By Suria Johor Bahru

6/10 (普通)

Khim

2018 年 5 月 9 日

wifi not fast, hang

Zana からの返信 (投稿日 : 2018 年 5 月 10 日)

Dear Mr Khim Thank you for spending the time to write a review of your recent stay with us. We value your feedback and are disappointed to hear that our services failed to meet your requirements. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. You have our sincerest apology for the predicament caused by the issue and we hope that we will have the chance to welcome you again in the future. Thank you Kind Regards Erya By Suria Johor Bahru

8/10 (良い)

Ang

2018 年 4 月 7 日

良かった点 : スタッフとサービス、客室の快適度

Had a pleasant stay!

It was an average hotel, with comfortable room and necessities. However, the bathroom can be improved further for the pressure of the shower head. The service staff is prompt in assisting us, we had an issue with the windows and aircon. Maintenance crew came within 5 minutes after we called the reception.

reservation, zanaからの返信 (投稿日 : 2018 年 4 月 10 日)

Dear Mr Ang, Thank you for taking the time to post a review of your stay with us. We are happy to hear that you had a very positive experience staying with us. It is our commitment and pleasure to ensure that every guest enjoys their stay at the Erya By Suria Johor Bahru. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

2/10 (非常に不満)

Thomas

2018 年 2 月 18 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Poorly furnished, old and aircondition hot even at lowest settings. Hairdryer not available in room. Distinctive odor in room

2018 年 2 月に 1 泊滞在

Zana からの返信 (投稿日 : 2018 年 2 月 22 日)

Dear Mr Thomas, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

4/10 (不満)

ZAHITA

2018 年 2 月 18 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

In a connecting room, one room ac not working, other room heater & tv was not working & the list goes on.

2018 年 2 月に 1 泊滞在

Zana からの返信 (投稿日 : 2018 年 2 月 22 日)

Dear Ms Zahita, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

6/10 (普通)

Khim

2018 年 2 月 9 日

2018 年 1 月に 1 泊滞在

Zana からの返信 (投稿日 : 2018 年 2 月 22 日)

Dear Mr Khim On, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We hope that we will have the chance to welcome you again in the future. Kind Regards Eryabysuria Johor Bahru

6/10 (普通)

Sanna

2018 年 2 月 9 日

Keskitason hotelli suht lähellä keskustaa

Hotellille oli hieman vaikea mennä kävellen, koska sinne päästäkseen pitää ylittää vilkasliikenteinen tie. Lähiaikoina avautuu jalankulku silta, joten tilanne helpottunee. Huone oli hyvin perustasoa, muuten siisti, mutta pieniä muurahaisia oli joka paikassa. Wifi ei toiminut huoneessa ja aulassakin hyvin hitaasti. Uima-allas oli pieni ja viereisessä rakennuksessa.

2018 年 1 月に 2 泊滞在

Zana からの返信 (投稿日 : 2018 年 2 月 22 日)

Dear Ms Sanna on, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

6/10 (普通)

Khim

2018 年 1 月 28 日

気になった点 : 施設のコンディションと設備

waiting manager long time no show, got some one knock my door in night time.still no ans

2018 年 1 月に 1 泊滞在

Guest Service Officerからの返信 (投稿日 : 2018 年 2 月 9 日)

Dear Mr Khim Thank you for spending some time to write a review of your recent stay with us. We value your feedback and are disappointed to hear that our services failed to meet your requirements. You have our sincerest apology for the predicament caused by the issues and we hope to see you again soon. Kind regards Erya By Suria Johor Bahru

6/10 (普通)

宿泊されたお客様

2017 年 12 月 15 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

気になった点 : 施設のコンディションと設備

Room

place ok.no wifi in room, no telephone to call room service. first time enter room. no towel provided..need to call room service..towel n bed sheet not so clean..this is what i faced.please improve your service.tq

2017 年 12 月に 1 泊滞在

zanaからの返信 (投稿日 : 2018 年 1 月 5 日)

Dear Sir, Thank you for taking time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We hope to have a second chance to serve you. Thank you Best regards, Erya by Suria Johor Bahru

8/10 (良い)

宿泊されたお客様

2017 年 12 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Staf peramah.

Staf yang sabar melayan pertanyaan yang bertubi-tubi. Walau bagaimanapun, kedudukan kolam mandi yang jauh daripada bangunan hotel dan hanya satu kedalaman sahaja agak mengecewakan. Kafe pula hanya dibuka pada waktu pagi sahaja dengan menu yang terhad. Tetapi anak-anak gembira jadi mungkin akan datang lagi..

2017 年 11 月に 2 泊滞在

zana からの返信 (投稿日 : 2018 年 1 月 5 日)

Dear Sir, We would like to express our appreciation for your kind and wonderful comments especially about our staff at the Erya by Suria Johor Bahru. This has been one of our best moments and we look forward to welcoming you again in the future. Best regards, Erya by Suria Johor Bahru.

2/10 (非常に不満)

Gadz、Philippines

2017 年 11 月 18 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

staycation

disappointed

2017 年 9 月に 1 泊滞在

zana からの返信 (投稿日 : 2018 年 1 月 5 日)

Dear Mr Gadz, Thank you for taking time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We hope to have a second chance to serve you. Thank you Best regards, Erya by Suria Johor Bahru

2/10 (非常に不満)

amy 、Australia

2017 年 10 月 8 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Woeful, dirty, not up to any reasonable standards

First room: the door didn't shut, beds hadn't been changed, chair was slimy, and there was shampoo on the floors. They agreed to move us- at least in this room the doors could close, but there were hairs in the beds and the shower was filthy. We needed to request toilet paper each day as it wasn't topped up, and we were only given partial roles. We booked in for three people, and were only allocated 2 towels (no face washers, and the towels were very stained and dodgy). The "hotel pool", was not at the hotel, but down a side alley in another buildings front yard, the tiles coated in algae and silt, and nowhere we could place our things while we swam

2017 年 9 月に 4 泊滞在

4/10 (不満)

Jeffrey

2017 年 9 月 25 日

気になった点 : 清潔度、施設のコンディションと設備

OK for budget travellers

The hotel is grand but old. It is surrounded by construction sites and it is not easy to walk to from the main streets, and there is nothing for travellers in the surrounding area. The hotel seems not being maintained and there were ants in the room. The bed was comfortable though but the towels didn't seem clean.

2017 年 9 月に 1 泊滞在

8/10 (良い)

Roshmi

2017 年 7 月 26 日

良かった点 : スタッフとサービス、客室の快適度

It was ok

2017 年 7 月に 3 泊滞在

Warmest greeting from Suria Resorts & Hotels. The management of Suria Hotels would like to take a moment to thank you for your selection of Suria Johor Bahru as your accommodations .It is always a pleasure and an honour to served you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Hotels Malaysia

8/10 (良い)

Cherylene、Selangor, Malaysia

2017 年 5 月 30 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

PLS CHECK ROOM FACILITIES

booked 2 rooms for overnight stay. room was clean & comfortable... however, 1 room (416) AC not working properly but since it was night, d coolness was bearable but when sun is up the room became hot & humid. luckily we were checking out already. another 1 room (415) the heater wasn't working... as hot weather so no heater was bearable. Please check all rooms & make sure all facilities in the room is working before putting guests. Other then these 2, all other aspects of the hotel & the staff etc..etc.. were good.. so unfortunate the maintenance of AC & heater were overlooked.

Norull Akmar Anuwar (Guest Service Officer)からの返信 (投稿日 : 2017 年 6 月 6 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honour to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Hotels Malaysia

8/10 (良い)

Koteeswara Prabhu

2017 年 4 月 2 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Good Location

GOOD. However minimum requirement of customer it be provided.

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honour to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Resorts Malaysia

8/10 (良い)

宿泊されたお客様

2017 年 3 月 6 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

Nice hotel. Near the city and beach

Good hotel, clean and safe. However, the parking lot for guest is quiet far (2-3 min walking) and the parking is limited

Norull Akmar Anuwar からの返信 (投稿日 : 2017 年 3 月 13 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

8/10 (良い)

Siti

2017 年 2 月 15 日

良かった点 : 客室の快適度

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 (普通)

Jeng Yui

2017 年 2 月 8 日

良かった点 : 清潔度、スタッフとサービス

IMPROVEMENTS TO BE DONE

TO BE IMPROVED ON- The fridge control was taken out, not able to adjust temperature. Shower area was too small. Only one socket to charge devices.

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 (普通)

宿泊されたお客様

2017 年 2 月 1 日

良かった点 : 清潔度

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 (不満)

Jakaria

2017 年 1 月 12 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Uncomfortable smell in the room

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 (非常に不満)

Lynn、Singapore

2016 年 12 月 28 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Poor location with unhygienic condition

Ants all over room, especially on floor/basin/window. Housekeeping done for bed only. All 7 of us were stung by lots of mosquitoes since arrival in hotel lobby and in room, and we were so busy smacking mosquitoes. Aircon not working well with dripping water. Shower room super small. Poor security around hotel, with poor lighting system and no cctv at all. Lifts are of poor condition. Rubbish around hotel were not cleaedr, thus resulting in lots of mosquitoes, poor hygience & stench. Frontline staff (2 out of 6) were polite and mannered, with proper greetings. 1 of the frontline staff was asked to wake up in the middle of his nap (@1315 hrs) to attend to us, when there were so many others around.

Norull Akmar Anuwar からの返信 (投稿日 : 2017 年 3 月 15 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 (非常に不満)

宿泊されたお客様

2016 年 12 月 23 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Its fake from advertisement

Differ frm the pic had gven. We hve to put our car far frm hotel. N the pool also share wth stdents. Thats my first time, i went to johore.but ,my plce i got so frustated. Soryy, i know yur plce in renovation,but they should not run their bussiness. Its dangerous for my fmly

Norull Akmar Anuwar からの返信 (投稿日 : 2017 年 3 月 15 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 (普通)

Romaizi

2016 年 12 月 23 日

気になった点 : 清潔度、施設のコンディションと設備

Sederhana

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 (非常に不満)

Fatin、Johor

2016 年 12 月 18 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

MANAGER CANCELLED BOOKING LAST MINUTE!

DISSAPOINTED! Once I arrive at the reception, the staff told us that NO ROOM AVAILABLE FOR THE NIGHT AS THE MANAGER HAS CANCELLED OUR BOOKING AND REPLACED WITH OTHER GUESTS! The staff has no idea how to solve the problem and let us handle ourselves by asking us to call EXPEDIA and get refund where it is actually IMPOSSIBLE! TERRIBLE HOTEL AND MANAGEMENT!

Norull Akmar Anuwar からの返信 (投稿日 : 2017 年 3 月 15 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 (普通)

宿泊されたお客様

2016 年 12 月 14 日

良かった点 : 清潔度、スタッフとサービス

Hotel on renovation.

Parking is far & have to walk quite some times without roofing walkway during rain.

Norull Akmar Anuwar からの返信 (投稿日 : 2017 年 3 月 15 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 (普通)

Tan

2016 年 11 月 2 日

気になった点 : スタッフとサービス

No good no car park

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 (不満)

Dalibor、Czech Republic

2016 年 10 月 23 日

気になった点 : スタッフとサービス、施設のコンディションと設備

hotel close to railway station

at the time of stay reconstruction, staff laughing at me (I was backpacking), TV did not work, internet over wifi did not work properly, if walking to the city centre you have to cross a busy flyover

Norull Akmar Anuwar からの返信 (投稿日 : 2017 年 3 月 15 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

8/10 (良い)

Suet Mui

2016 年 10 月 21 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備、客室の快適度

Value for Money

Overall is fine except Wifi network which totally cannot be accessed. The satellite TV channel cannot be found. Staffs are nice and very helpful.

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 (普通)

宿泊されたお客様

2016 年 10 月 16 日

良かった点 : 清潔度

気になった点 : スタッフとサービス

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 (普通)

Mohd Fuad、Kuala Lumpur

2016 年 10 月 10 日

気になった点 : 清潔度、客室の快適度

Nice hotel but limited breakfast buffet option

Flies on breakfast table for 2 consequence days, hair on room floor (when 1st entered the room)

Norull Akmar Anuwar からの返信 (投稿日 : 2017 年 3 月 15 日)

Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

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