Istana Permai

The hotel was amazing, and the location was absolutely wonderful. It was the perfect place to enjoy the beach and relax by the swimming pools, which were excellent for both adults and children. It is a fantastic place for families, especially if you are looking for somewhere peaceful and quiet to relax away from the busy city. The whole atmosphere was very relaxing, and we really enjoyed our time there. The breakfast was also excellent, with a great variety of choices to suit everyone. The staff were kind, welcoming, and very helpful, from the moment we checked in and throughout our entire stay. Overall, we had a wonderful experience and really enjoyed our stay. I would definitely recommend this hotel to families looking for a relaxing beach getaway.

The breakfast options were quite limited, and food items were frequently not replenished unless specifically requested by guests. To make matters worse, the coffee machine was out of order, with management attributing it to peak season wear — an excuse that falls short of the standards expected at this level. Overall, the property does not quite live up to its 4-star rating. The one saving grace is its convenient location. For those seeking a genuinely superior experience, The Chateau nearby is a far better alternative and truly delivers on a 5-star promise.