Customer service provided by the rental office was great. We did not have any problems with the reservation, directions, etc. They took care of an issue promptly. The only problem was the condition of the unit property. The layout of the room is strange. You come into the bedroom first, while the living area is towards the back, so you hear every noise and conversation happening out in the hallway while you are asleep. Also, the airconditioning system is situated in the living area which is far from the bedroom with no additional ventilation in the bedroom, so it was quite hot at night. The bed was very uncomfortable. We woke up to back aches every morning. The common hallway smelled very musty - almost like a urine odor. We could not figure out how to turn the TV on - the instructions provided were inaccurate - had to contact the business office for assistance. There is not enough counter space around the bathroom sink to put toiletries and such. Other than these, the location and proximity to the beach and access to restaurants and stores were good.