Helen Tubing & Helen Water Park

Check in was very confusing with conflicting emails and what codes to use. One of the main reasons we pick this property was for the outside pool. During our stay we were not able to access the pool during our 5 day stay with our key fob due to some computer program issue. There was a nice courtyard outside the room, however once you went through the door to enter, the door locks behind you. Our key fob would not open this this door. Had to walk across the courtyard to find a door that would work and walk around to get back to your unit. Was told it was the same issue as the pool gate. Frustrating that these issue could not be easily resolved. Kitchen is very sparse and only 3 plates provided and very limited utensils and cookware. The two 55" inch tvs were pretty much useless with the one in the bedroom requiring a Samsung Account to be created. No basic channel package like utube tv is included in this rental. One of the amenities was a golf simulator that was not working. The unit itself was nice and certainly more comfortable than a hotel room. Be aware prior to renting this property you will be required to provide all the information for a credit report and background check. This property has potential, but for me we left feeling disappointed for the money we spent.