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"Hotel met our needs + nice being able to use health club facilities."

"This was a short break for My wife and daughter as a treat. The staff were not engaged at all and the service at breakfast each day was very poor. They had to ask for bowls for cereal and the pastries had run out mid way through service and had to get more prepared. Staff were not visible and tables left for long periods of time before eventually being cleared. They seemed very uninterested in making the stay a pleasure for the guests. The one main dinner they had was adequate but not good. The swimming pool changing rooms were not clean with toilets out of order and the smell of drains, towels very thin. No shampoo in the rooms and curtains that didn't drawer easily. Towel rail was stained and looked old. The general condition of the room and hotel in general was poor. I booked a deluxe room but it didn't look very deluxe. It seemed like they were constantly penny pinching and suggested the resort is under serious financial pressure. The mud treatment they booked was not worth it as the mud product was too dry and didn't spread across the skin. Most ended up on the floor as it dropped off. All in all it was not the treat I hoped to give my wife and daughter and I am disappointed to have used my one key cash on it."

"We went to check in note in window to call all locked up, was shown to our room cobwebs on inside of window frame had not been cleaned brown bed linnen alarm bells pulled back could see what looked like stains. We looked at each other no way and we walked out would want a refund of my money "

"Nice hotel, but could do with an update as everything is a little dated "

"Eight of us stayed for three nights. The hotel was great: - Ideally located for visiting central Norwich - Staff were friendly and helpful - An old established hotel full of character - Rooms updated and clean - Good restaurant and bar "

"The hotel was immaculate, the staff were pleasant and it was fairly cheap for a uber into the central "

"H"

"Highly recommended "

".didn't appreciate having to pay £5 to park at the hotel"