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"Excellent location"

"Staff were extremely friendly, breakfast every morning was fresh and delicious! Was close to many parts of Shinjuku and about 12 minute walk to Shinjuku Station"

"There was a hair in my kettle and took them 2 hours to come up to fix my tv so I said forget it. But for the price you get really good amenities and a comfy bed with great water pressure."

"Would stay here again! Lovely room, great shower, such nice touches to the room (good coffee, tea, shoe horns, a/c. Super close to the lively neighborhood and train station too."

"The lounge amenities were excellent. The food and beverage offerings were abundant and of high quality. We were underwhelmed by our accommodations. We booked a Familia Suite B at considerable expense to discover that it was not a true suite at all; it was just one larger room with a kitchen area. It was disappointing. The second thing we disliked was the misleading so called free drink coupons they provided for their Sky Lounge. When we went to use them it turned out there was a 1000 yen per person charge to sit up there. We felt duped."

"Everything was perfect , except the washing and specially dryers were not working properly. We have to wait 60 minutes and to dry the materials at the end they were not dried at all."

"Great location with some special Godzilla advantages right in the middle of all the action, but the hotel has less resort features."

"Small rooms"

"Clean basic room with good breakfast. Conveniently located"