I paid all my expenses through Expedia when I reserved my room , but when I arrived to the hotel I was told my card is declined and they showed me bank card that’s not mine on their profile .
Noel
2024 年 6 月に 2 泊滞在
8/10 (良い)
Andy
2024 年 6 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Andy
2024 年 6 月に 1 泊滞在
2/10 (非常に不満)
Tracy
家族旅行
2024 年 5 月 9 日
Reserved 2 months in advance of granddaughter’s ECU graduation. Received a call at 7:08am morning of check in stating they had canceled their contract with Expedia and couldn’t honor my reservation. No rooms available but they wouldn’t know for sure until 11:00 am and would contact me. Needless to say I immediately got in touch with another hotel and secured a room. Never heard back from Motel 6 until another rep called me at 9pm that night asking if I was coming to check in.
Tracy
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Susan
家族旅行
2024 年 5 月 4 日
The motel employee called us at 7:30 am on the day we were traveling to inform us that our reservations were cancelled. They said they no longer had a contract with Expedia and could not honor those reservations.
Susan
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Marley
2024 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Marley
2024 年 4 月に 2 泊滞在
2/10 (非常に不満)
Anai
2024 年 4 月 14 日
Anai
2024 年 4 月に 1 泊滞在
4/10 (不満)
Robert
出張
2024 年 4 月 10 日
気になった点 : 設備とサービス、施設のコンディションと設備
My reservation had been mysteriously canceled when I arrived to check in. I was informed by the front desk staff, that they did not work with Expedia, even though I booked the reservation through Expedia. There was no cold running water in the room, only hot. And the front door would not lock. The manager used his key to lock the door, and I had to get home at 3:00 to unlock it. Very beat up furniture and bathroom. Would not book this motel again.
Robert
2024 年 4 月に 1 泊滞在
2/10 (非常に不満)
Christian
家族旅行, 小さなお子様連れの家族旅行
2024 年 4 月 9 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upon arrival I was told by Mgmt. that I had not paid and needed to pay with cash. I showed her the receipt and after 30 minutes of back and forth she gave us the key to the room. We checked in then she called me back to the office telling me she needs me to pay again. I said I already paid here is the receipt, the money is gone. I had just driven 7 hours and wanted to relax and feed the kids. I s/w Expedia and they said everything is fine. Then she asked to speak to me again. Wanted cash and said she had canceled our room? I said I had just gotten off the phone with Expedia and they said all is fine not canceled. She told me I canna stay for free then started screaming at me. I tried to talk but she kept yelling so I slapped the key back on the counter and said fine, we are leaving. They followed me out and started banging on the door while we packed. I said no you’ve scared my kids and threatened me so we are done. We left immediately while they began asking us to stay. Will never stay at Motel 6 again and may never use Expedia either.
Christian
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Susan
家族旅行
2024 年 4 月 7 日
There was a problem with my reservation but they were extremely helpful in resolving it.