Property was dirty when arrived and smelling bad. Furniture at the patio is broken. Sofa bed is old, dirty and can only fit a 5 year old, even it's advertised as a sofa bed for 2 people it is tiny as a joke. To complete the dirtiness, the silverware was dirty and we had to run the dishwasher with everything again. Most of the Glasses are chipped. Be carefully with this place.
Daniel T.
2025 年 4 月に 2 泊滞在
4/10
Upon checking in I followed instructions to go to mailbox to retrieve fob for entrance into property, there was no fob I had to reach out to customer service and waited for over an hour for someone to come let me in. Once Manager arrived at property they noticed the code to door did not work and had to change out battery. On night 2 I was locked out of my room due to the code not working again and had to contact manager where I waited outside with my children for 45 minutes. Residence bedding was stained along with curtains, refrigerator was dirty. Will not stay again.
Autumn V.
2025 年 3 月に 2 泊滞在
10/10
This is a very pretty unit with immaculate views. Check in was easy and we thoroughly enjoyed our time there. Would definitely recommend this unit and we will stay here again if we can.
Mandy H.
2025 年 3 月に 4 泊滞在
10/10
Great space in the middle of the island shopping & eating experience
宿泊されたお客様
2024 年 10 月に 3 泊滞在
4/10
This was our worst stay ever at this property. The condo smelled and needed repair. The wall paper was peeling off the bed room wall the curtains were dirty and stained. The bath tub was moldy , the bar was buckling and taped down with some painters tape there was unpainted repaired sheet rock in the hall way. We found out after check in when we called manager Ron unclog the stopped up kitchen sink the condo had recent water damage from a storm and that I fact all the condos room in water and had water running down the walls ? Which would explain the bad odor of mold in the co so … I feel these things and the recent damage should have been disclosed prior to renting the unit !
Heather r.
2024 年 8 月に 3 泊滞在
4/10
So this is actually owned and operated by VACASA and not an individual. The ac was not working and the floor was covered in standing dirty water by ac hallway, kitchen and bathroom. Leftover trash from previous guests and everything was so dirty I had to go buy cleaning supply and clean the whole place myself. The floor was so dirty it stained my socks. I had to contact Vacasa numerously they were quick to get back with me until I ask for compensation due to all the crazy things we found an issues and they ghosted me. The resort and location were awesome. I could say more but its so much it wouldn't fit. I dont complain usually but this was awful.
Veronica M.
2024 年 5 月に 5 泊滞在
10/10
Great place to stay at . Everything was up to par on cleanliness , front desk was very attentive when needed . Over all had a amazing time .
Illene A.
2023 年 10 月に 2 泊滞在
8/10
Josephine
2023 年 4 月に 2 泊滞在
10/10
We had a great experience!
Jennifer H.
2023 年 4 月に 2 泊滞在
8/10
It was a great location, but an older unit, that needed some updating (art work, microwave and stovetop, couch was really hard), but was functional (good fridge, dishwasher, mattress, etc.) Needs to fix the blinds in the den some are missing and so light comes in and no privacy.
Bryan P.
2022 年 11 月に 3 泊滞在
8/10
Adrienne
2022 年 7 月に 2 泊滞在
10/10
Awesome resort, great view, not the most updated condo but makes up with cleanliness and a outstanding pool with swim up bar.
Rick E.
2022 年 7 月に 3 泊滞在
10/10
Needs a little updating!
Ann W l.
2022 年 4 月に 2 泊滞在
6/10
Overall we had a good time. Although, the floors were dirty, sliding doors would barely open, silverware dirty, moldy grout in the bathtub. The air conditioner was great! We love the San Luis. Unfortunately we will not rent this unit again.
Pam T.
2020 年 6 月に 3 泊滞在
2/10
The property was filthy. I took pictures and sent them to a Vrbo rep. I tried to get in touch with the property that had the listing and the numbers were not correct. I finally got in touch with a voicemail and left 2 messages and no one ever got back to me. We did not stay at the property at all because it was disgusting.
Michelle H.
2020 年 7 月に 1 泊滞在
6/10
Excellent beach location and resort amenities. The room needs updating. The curtains were old and dingy and difficult to open and close. A few minor things would make this unit nicer. It’s a shame to have such a nice place and not give it the attention it needs. No pride in ownership with this unit. The resort is really nice.
m+HlB5leO2rM10R2clh1FjXb3uvOug7AEMLb0xxGfVtjXE+7TsDJ6KAAAAcDBuBgkqhkiG9w0BBwagYTBfAgEAMFoGCSqGSIb3DQ Y.
2018 年 5 月に 2 泊滞在
8/10
Our unit has been updated. New sofa bed, fresh paint, new flooring. Appliances are outdated but functional. Amazing view from two balconies.
San Luis poolside drinks were very overpriced. The hotel is very amply staffed. The staff are courteous and helpful. The condo office seems understaffed and not so eager to help. Several times we noted that no one was in the office at all.
Susan O.
2018 年 3 月に 4 泊滞在
10/10
Great time, place and setting!
Rosemary T.
2018 年 3 月に 3 泊滞在
6/10
Furniture &TV was outdated, half the outlet’s didn’t work, bathroom exhaust fan too noisy and the unit had a real musty smell. Outside of these problems, we love the hotel and location.
Linda S.
2018 年 2 月に 17 泊滞在
4/10
We really like the condo resort area. But the condo needs to be updated and cleaned. The front left burner on the stove didn't work. The water doesn't drain while you are taking a shower. The curtains in the bedroom are so dirty - they need replaced. The pictures showed a tv in the bedroom - which it didn't have. The tv is the old box tv and small. The sliding doors to the balcony do not slide well. We can tell it was nice at one time. But it definitely needs an update.
My husband ended up with the flu and we had to leave early - so didn't get a chance to enjoy the area. However, we do plan on returning when the weather is better.
Holly C.
2017 年 12 月に 4 泊滞在
2/10
Unit is very run down. Carpet frayed in several locations, television (only one) is at least 20 years old. Patio doors are very hard to open. Blinds on door in living room are falling apart. One of the dinning room chairs is missing a leg. Appliances are all 20 or more years old. The heated pool and hot tub were both closed for remodeling ( this was not told to us before we booked the rental). Whole it does say that the laundry is shared, what it doesn’t say is that it is a coin operated washer and dryer in a closet on a different level ( so you have to pay if you want to use it) Fan in the bathroom makes an awful rattling noise when it is on ( no way to just have the light on they are connected on one switch). It is definitely not in a condition that I would expect from both my experiences with the Homeaway rentals we have used in the past or the quality of the San Luis Resort ( though I do understand that the condos are owned by individuals) I would still expect the quality to be decent to have the name attached to it. And for the amount of money spent on it, I would expect more for that kind of money. It is very disappointing and we will now have to think twice about renting through this site again.
Valerie L.
2017 年 12 月に 2 泊滞在
6/10
San Luis resort itself is lovely with a nice pool and great Landry's restaurants on site. Condo itself looked to have original cabinets and counters from when it was built in 1985. Furnishing also looked old, but probably not 1985. We bought a sharp chef knife and left it out of sympathy since the unit only had one small sharp knife and no cutting board. Electric can opener was broken and the manual one they replaced it with broke after opening 1.5 cans. Cold water pressure was almost non-existant. Sliding doors and locking mechanism to decks outside did not work. VaCasa was responsive but unable to correct all issues while we were there. Some light switches either didn't work or bulbs were burned out and missing.
Complex elevators were reliable and quick, probably didn't wait more than 20 seconds for an elevator during our 5 day stay.
Bill F.
2017 年 9 月に 5 泊滞在
4/10
Balcony doors locked. Nothing to cut fruit or vegetables. Lots of money for views. Pool was good for kids, cards for towel not there. Managed to get one for each of us due to some high scholl kids and BS to get them. Not enough entry bracelets and was asked several times for only have 2 when it was clear on reservation 3 guests.