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"A little confusing where to check in the first day as each tower has its own recetion desk. Good location and lots of places to eat in the complex. Feels like a resort set up. Train station across the road. We were in the main tower, room was older but very clean but no ventilation fan so heated up significantly when anyone showered and A/C does not work well, had the ac set to high and temperature set to the lowest possible over night and the room was still at 24 degrees celcius in the morning. Staff are very friendly and helpful. "

"Staff go over and above to be exemplary. The gardens are incredible. Rooms are very clean and nice. The breakfast buffet was top notch."

"Beautiful rooms. Incredibly clean. Would definitely recommend."

"Very convenient location. It was tricky to find initially as the entrance is tucked in the corner behind the check in counters on the departure level (3F) in terminal 3. There are plenty of restaurants and shops in the terminal. For travellers arriving from train, the terminal 3 stop is before terminal 1/2. Free shuttle bus between terminals or you can pay for a quicker ride on the train or monorail (easy access from 3F). I booked a superior room with 2 beds, like so many hotels in Japan it is small. Nice bathroom with separate space for bath. "

"Rooms were clean and convenient. Theme rooms were very cool and came with novelty items. No dedicated storage space in the rooms we were in."

"Everything was great. Do keep in mind that their airport shuttle only leaves in mornings, so if your flight is later in the day or evening, you have to find your own ride. "

"The room was fantastic and perfectly suited for our stay. It came equipped with a washer and dryer, and detergent was conveniently included in the room. All the amenities we needed were downstairs in the lobby, like extra sponges, toothbrushes, even hair ties! The breakfast at the hotel was simply amazing, and the hotel was conveniently located right across the street from the train station. It was easily accessible and in a great location! If I were to visit Tokyo again, I would definitely stay here."

"Beautiful hotel. Perfect with kids. Good restaurant options."

"Excellent hotel"