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"Amazing spa and amenities"

"This hotel is gorgeous. The staff are so friendly and helpful and they were so kind and patient with me while I tried speaking in Japanese. I had fell and hurt my ankle, lost my train ticket on way and was charged twice and lost my travel adaptor and they were so kind with me as I was a little stressed. They gave me lots of help and instructions. The hotel facilities are great and the ryokan style rooms are beautiful. I can't recommend this hotel enough. They even had my 2 suitcases taken to the train station with only 1hrs notice for 400¥. This is one of the best hotels I have ever stayed in. "

"This was my family’s first Japanese osen and I hope it will not be the last. The property was very clean and charming. The shuttle to and from the train station was convenient but didn’t start until 9 am and ended before 6 pm. However, the taxi fare was ok and we only needed to use it once during our two night stay to get back from sightseeing in Kyoto,’. Both dinner and breakfast were delicious and, I think, very traditional Japanese food. The hot springs were at the perfect temperature. Our futon beds were comfortable. Overall, our stay was immensely relaxing. If you are looking for a very traditional, serene Japanese experience,, at least from the perspective of an American, I believe you will find it here."

"Was told to pay 7623 JPY during checkout for an outstanding buffet dinner on the 11/02/2026 which I have already paid on that day. I tried to use my bank app to check but unfortunately the app has loading issues due to network. In the end I managed to find the payments "

"Wonderful hotel. Each room had the perfect amount of amenities and space. Really appreciated the free drink on arrival, and the breakfast was excellent."