4/10 (不満)
Jack N.
2025 年 7 月 27 日
良かった点 : 清潔度
No internet. No tv. Unsanitary hot tub
I spoke with someone last night and the conversation is as follows: Hi again. We still don't have satellite or streaming television. The freezer portion of the fridge does not work, I had to go to town for efficient internet service to work, as we are 5 hrs from home, and the hot tub water is brown and appears unsanitary. Not to mention all the water we found in the floor that seeped in from the outside door.We found some pleasantries to this little casita, however, there have been some very large inconveniences for the price point. We would like to request some of the costs credited back to our credit card due to these troubles. Please advise, & thank you.The reply: Hi Mrs. Nolen,Thank you for your message, and I want to sincerely apologize again for the issues you experienced during your stay.We were already aware of the Wi-Fi issue and truly regret the inconvenience it caused, especially considering you were working remotely. Regarding the freezer, I'm very sorry. this was not previously reported, so we were unaware. Had we known, we would have promptly sent someone out to repair it for you during your stay.Due to the multiple inconveniences you've faced, I've gone ahead and submitted a refund request to our team. Just so you're aware, all refund requests must be reviewed by our management team, and they operate during regular business days only. Once approved, it typically takes 1-5 business days for the refund to reflect on your original payment method.We tr
Jack N.
2025 年 7 月に 2 泊滞在