Franklin Mineral Museum

Two things,the guests were cramped in the elevator to accommodate staff members because there was no service elevator for staff and their carts etc. Hotel room was very small and had no cabinets or storage for my luggage ( at least not in my room). Loved how housekeeping made my bed everyday . I frequently visit NYC and by far this hotel had the smallest room. Close to broadway which is the top reason I keep visiting NYC. Love NYC always

The Pierre is historic, located directly East of Central Park, and seemingly maintains a five star rating for precisely those attributes. The attractively priced suites are all interior facing on dimly lit lower floors. Don't expect to be upgraded for sunlight and a view without paying double. Also, room rates with 'breakfast included' have a restaurant credit, not a hotel credit. Ordering from the in-room breakfast menu simply to take advantage of my 'perk' resulted in hundreds of dollars in disputable charges. My membership in Taj's loyalty program resulted in zero benefits, which is a bit surprising as the company only operates two properties in North America.

The staff here is absolutely amazing! They always make me feel welcome and they all seem to actually get along and like each other (if they don’t they are faking it really well;)