Find Luxury Hotels in Hamburg, NJ

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"Great"

"Great"

"Electronic key almost never worked. I made multiple trips to the front desk for assistance. I noticed other guests having the same issue. When I arrived, there was no one at the front desk. I waited 15 minutes before an agent turned up to check me in. Probably because the sole agent on duty was away from the desk helping other guests who were unable to unlock their room. It is time to replace/upgrade the locks. It is a huge nuisance for guests and staff."

"What a complete and utter lack of customer service and accommodation by this property. First on this booking: Had to extend a friend who was staying Saturday night, Booked this room at 9am and got confirmation. My friend's reservation was to extend with the new one. Front desk locked him out after shift change. They could not find the reservation and deactivated his keys. He returned at 6pm in panic. The front desk manager Ken was accomodating and let him take a brief nap while he sorted out the confusion. Ken also gave him a new room as my friend had issues with the last room. Besides Ken the Front Desk team is rude and curt and ignorant. Had issues Friday and Saturday with another reservation. Family who owns property is great but their 2 staff members Friday morning and Saturday evening are incompetent and nasty."

"The room smelled like bleach and it was very muggy. My tv didn’t work at all so spent the night watching a movie on my phone. When I asked for my tv to be checked the girl at the front desk said sorry we have no WiFi. My room was very dark too. "

"The Staff was Awesome! From Hotel to Resturant and Bar ."

"No public bathrooms, would not allow early check-in until argument, shower valve unusable toilet seat not suitable to sit on"

"Room was very clean and quiet. Staff were friendly and nice. Great place to stay"