When we arrived on Saturday, there was a strong sewer smell in the master bedroom and bathroom. We could not sleep in the room for two nights because the stench was so bad. We reached out at 7:30 am Sunday morning with a response that our concern would be forwarded to their operations team. We had to reach out again at 11:00 am with a response that they will follow up with us as soon as they hear back from their team. We had to reach out a third time at 2:40 pm only to be told that someone would be out on Monday to address the issue. At noon on Monday, a member from the cleaning crew came out to verify that the bathroom had been cleaned and that he would submit a report that there was a sewer smell. At 3:00 pm on Tuesday, we reached out again to be told that someone would call us at 10 am on Wednesday. We did not receive a call, so at 4:55 pm, we texted again, and received a call to let us know that someone would be out the next day. A maintenance crew member came out at 12:40 on Thursday to fix the wax ring on the base of the toilet. We found it comical that the last email and text we received said:"Our goal is to always deliver 5-star service, so if you believe you received anything less, please reach out to us directly by emailing and let us know if we fell short." I am not quite sure how much more we could have reached out during our vacation week. They certainly fell short for us. If we were the homeowners, we would change management companies.