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「First off front desk person tried to help make things right as did the asst mgr. But… Our first room had mold stained shower and the toilet broke. They moved us to another room. It was ok but the bathroom showers need to all be replaced. The floors were dirty and evidenced by my bare feet every time I took a shower - black tracks on the shower floor mat. The breakfast help did not address the most urgent needs first which was “no coffee.” We waited at least 45 minutes for it. We had coffee...

「There was a very unpleasant odor in the room's bathroom. I suspect the smell was coming from the shower curtain; it reeked like a rotting cleaning rag. I would have asked to change rooms, but it was already late and I had already unpacked, so I just put up with it and went to sleep. I was relatively satisfied with the rest of the services.」

「They did not give me shampoo and conditioner.」

「It was just okay. No big deal.」