Emerald Lakes Vacation Rentals

"Let’s start with the 1 hour check in line. There were 2 front desk employees working, with guests lined to exit doors. The staff were very friendly so can’t blame them for being understaffed. That is on management, especially during spring break! Stayed multiple times at Kalahari and they have full staffing front desk plus Kiosks to self check in! Room was not clean. Found hair in bathroom and food on carpet. Stains on wall. When you check in, there is a number to text for any questions or concerns. I texted multiple times during our 4 night stay and nobody responded. Tried calling front desk and nobody answered. They charge you $25 a night to park your own vehicle? I asked before we went if there was enough parking and was reassured they counted how many overnight guests to parking spots reserved for them. You had to drive around every time you went out, for 30 mins to an hour, to get a parking spot. That’s because they admitted nobody was enforcing the day guests were parking in the reserved parking area for overnight guests. And again, they bill $25 per night for self parking?? There were also some very aggressive drivers cutting off people waiting for a spot. The indoor water park is much smaller and outdated, compared to the newer Kalahari. The snow tubing was fun and the pricing was good! No long wait during the weekday and very nice setup. I called multiple times during our stay and after, to speak with a manager and they never returned my calls. "

"Good service "

"Our room was clean and updated. The staff was accommodating and very helpful. "

"There's a complimentary breakfast buffet at Willowbrook which is more a continental option. However, the main hotel serves a breakfast buffet for a price with a wider variety"

"Kind staff"

"Excelente... Muy acogedor lugar y el personal. Todo muy limpio "

"We have stayed at this hotel various times and it is always a great experience 👍 "

"Was a very nice place. Clean and staff was friendly"

"Looks like a shady area. Old property and rooms are very average."