イースタン マサチューセッツのアパートスタイルホテル

「Unexpected charges 」

「Nice property, clean and quiet. 」

「3泊の宿泊料、税などの他に50,000円を超えるクリーニング料が最初の支払いに含まれていました。ところが、チェックインの際に、mid-stay cleaning を希望する場合は追加料金1日50~100ドルがかかるとのこと。つまり、チェックアウト後のクリーニングだけで50,000円もの高額だったわけです。何かの間違いではないかと返金を請求しましたが、返金はしてもらえませんでした。 また、専用のバスルームかある部屋を予約したのですが、専用ではあるものの廊下の向かいにあり、使用の度に暗証番号を入力してロックを解除しなければならず、とても不便でした。 」

「Very nice property and the staff were extremely pleasant. It was just what we needed for the weekend. Plenty of room and allowed for family to come for dinner. Full kitchen with everything you needed including a dishwasher. Two full baths was nice to have as well. Great place.」

「Had to wait 45 minutes with my daughter to check in. Couldn’t get into the building. There was no one at the desk. This is an apartment building not a hotel and they are not equipped to provide the basic minimum communication that even a motel requires.」

「Island House Newport was absolutely perfect. It doesn’t feel like a hotel at all, it truly feels like a home. The space, design, and attention to detail made it incredibly comfortable, especially traveling with our 1-year-old. Everything felt calm, private, and thoughtfully set up for a family stay. The staff were also incredibly friendly and helpful, which made the experience even better. We’ll definitely be coming back.」