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"This property is very dated and rundown. Hotel staff is friendly and helpful. We did not eat at the hotel as a seed pricey compared to our local options. "

"Wish had a microwave! "

"We had an exceptional stay from the moment we were warmly welcomed at check-in until our seamless departure. The hospitality was impeccable, and the thoughtful welcome drinks were a lovely touch rarely experienced in Japan hotels. The room was beautifully spacious, impeccably clean, and extremely comfortable. My son especially loved enjoying his own onsen experience in the bathtub, which made our stay even more memorable. The refillable water provided by the hotel was another thoughtful convenience that we truly appreciated. The frequent shuttle service to Karuizawa train station added great ease to our travels and enhanced the overall experience. A truly wonderful stay that exceeded expectations — we look forward to returning again."

"Awesome place but note the breakfast is Japanese style"

"Everything nice"

"Amazing cabin, very spacious, great deck and outdoors view. Loved the sauna!"

"The room was nice and spacious. "

"It is too overpriced, very old and cleaning room is lazy! Two day night stays for 350000 yen with no breakfast? However, it is Dec 27 and 28 ! I expected better! "

"Nice view from the room"