「Hello,
I am currently staying at Golda Hotel in Ho Chi Minh City.
My reservation is from October 8 to October 12, 2026, for three adults.
The hotel is very noisy. We paid an additional $31 in cash to upgrade from the second floor to the seventh floor, but it is still noisy.
The shower water is also not hot enough. Hotel staff came to check it, but the problem has not been resolved.
We would like to move to another hotel.
Could you please contact the hotel and help us get a refund for the...