Den Tho Vua Hung

Clean room

The unit is spacious which is exactly what we needed, but we did not get the key on time as promised (there was a 30-minute delay), and the unit was not very clean and had other issues. We had to request the kitchen area to be re-cleaned, shower handle to be fixed, tissue papers to be provided…. One of the bathroom doors could not be locked and there are plenty of black moldy spots in the shower areas. This was the last stop on our two week long Vietnam and Cambodia trip, and it was the least clean unit, though the most expensive one we had booked. They also do not provide luggage storage on site as they told us it’s a service apartment not a hotel. On our second day stay, we requested clean towels. Did not hear back for a few hours. When we had to request again early evening for only two clean towels, we were told that we must make such request one day in advance. We were advised to wash the towels ourselves using the washing machine in the unit. Our family has been traveling around the world each year, and have never stayed in a place where a couple of clean towels could not be provided upon request. Despite the ample space and relatively good location, we’ll never book Zenity in the future.

We had a very disappointing experience. Before arrival we were asked to send passport details through WhatsApp, and several messages were later deleted, which raised concerns for us from the beginning. When we arrived, front desk staff refused assistance and directed us to communicate only with the owner/host. We also noticed signage suggesting short-term stays may not be permitted in the building. The apartment itself did not match the quality or presentation shown in the listing photos. The main issue was access and security. On our first night we returned around 10:30pm and discovered the access card provided would not unlock the foyer entrance to reach the elevators. We were locked outside with all of our passports, luggage and belongings still inside the apartment. Security staff refused to assist and we could not contact the host despite repeated attempts. We only regained entry because another resident allowed us into the building around 10:45pm. The following morning the apartment door lock malfunctioned and would not reliably lock or open. A technician attended but appeared unable to repair it properly. At one point he agreed to help us with the foyer access issue, but when the lift doors opened downstairs he ran out of the building and never returned. Due to the ongoing access problems, lack of support and security concerns, we booked alternative accommodation the following day and left the property early. This was the most stressful accommodation experience.