Upon arrival, NO hot water for almost 2 days.
Dishwasher flooded, not working properly, won’t clean nor dry dishes. No way housekeeping can clean properly without hot water; so had maid service one time during stay. Air conditioning unit leaking in utility room and refrigerator also leaking brown liquid under lower freezer door.
Very poor kitchen dishes, glasses, & utensils. Kitchen cabinets sticky and dirty.
Spiders under bathroom rug in Queen bedroom bath & shower head had to be replaced because was not working properly. One other bath had mildew in shower.
Tv remote not working, thus no tv or dvd.
Very poor communication with Alex in management. I spent the first 2 days of my vacation trying to resolve all these issues. All other on-site people were great.
The Infinity pool not working as expected but there was on-going construction of pumps, filters and water lines.
In closing, way too much deferred maintenance. These issues should have been addressed prior to our arrival. I would stay at Cozumel Sol again but not at this unit.