4/10 (不満)
Quatisha、Augusta
家族旅行
2025 年 6 月 27 日
気になった点 : 清潔度、設備とサービス
One of the main reasons we chose this resort was because it clearly stated that the rooms were “oceanfront.” However, upon checking in, we were extremely disappointed to find that our room had no view of the ocean at all. Instead, we were staring at an overgrown wall of greenery. When we addressed this at the front desk, the team member casually explained that depending on the floor, you might not actually see the ocean due to the landscaping—something that definitely should’ve been mentioned in the booking details.
She also stated that she couldn’t move us to a higher floor because all of the “true” oceanfront rooms were already booked—most likely by timeshare owners. If that’s the case, the resort should not advertise rooms as oceanfront if they don’t guarantee a view.
Since it was already late and we were tired, we stayed one night—but we immediately canceled the rest of our stay. The room we were placed in on the second floor was dated, not very clean, and honestly just felt neglected. We found leftover trash on the floor in the bedroom walk-in closet and even saw an insect crawling around the bathroom. It was an uncomfortable experience overall.
We ended up booking at another property that was actually oceanfront as advertised. Needless to say, we will not be returning to this property. If you’re looking for a clean, updated room and a guaranteed oceanfront experience, I would recommend looking elsewhere
Quatisha
2025 年 6 月に 3 泊滞在
