Cinemark West Dundee

We visited this hotel for our 10 year anniversary. We never leave a review at any hotel. We feel they put in about the same effort which is making sure room is clean, bed is done etc. This experience for me and my wife was incredible. I took my wife out and surprised her for our 10 years by staying at the Fairmont Chicago hotel. When I arrived I checked in. The thought crossed my mind to go and see the room before I take her to it. I was not satisfied with the room as we didnt have the ocean view and that was the main reason I paid extra for. The gentleman I worked with name Tom at the front desk provided me with an amazing service. He came upstairs to see the room and I explained to him this was for our anniversary and wanted to do something specail etc. He right away understood and saw my vision and changed the room. He took me to my new room ans made sure I was satisfied with it the view it gave of the city etc. We went back downstairs and he updated his system to reflect the room change. I had another request was to have a decor planner come to decorate the room before I brought and he even took takecare of that. Thanks to him when we arrived we were already checked in and room was beyond cleaned and decorated towards our liking. Our stay was very satisfying with a huge thank you going to Tom. I look forward in visiting Fairmont hotel again whenever we decide to visit Chicago. Thanks, Nothi is close expedia is incorrect. Google map your destinations.

One bad part -drain in tub very slow. Called to fix it but even afterwards still slow. Also room was not cleaned one day, had to call to get it done.

The bed was extremly comfortable Staff was very attentive. Highly recommend