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"Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests. When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if...

"Hotel is in extremely good condition and all their staff are super friendly and helpful. Will stay here again should i return to chengdu!😉"

"The hotel was really nice lots of dinning options "

"Good location"

"Nice, safe and quiet place to stay. Room is spacious. Great breakfast buffet"

"Quiet and spacious hotel with plenty of facilities to keep the family occupied. Service from the staff was great as well. Will definitely return to this hotel for future stays in Chengdu!"

"We stayed in the hotel in March 2026 and the staff are super friendly walked their way out to help us; from the General manager Zhang to the front desk staffs Ms Han, Ms. Li, the shuttle drivers, they helped us every way possible when we asked and sometimes even when not asked; if we could rate them any higher we would have no hesitation as we are so thankful for this stay even if it was short. Hope to See you again! "

"They had enough English to help me, they even arranged a cab for me when I needed to leave. Very clean and comfortable. It was worth it to me to go out of the way to get there (it is not close to major transit hubs)."

"Great service, luxurious room and delicious breakfast!"

"The hotel was clean, large rooms, very accommodating staff, great breakfast, lots to do within walking distance. We highly recommend this hotel!"