「This could be a good hotel, but the staff (particularly the night staff) is poorly trained and lacking in basic people skills. The front entrance doors and the lobby give a truly awful first impression, and the whole building smells moldy. The morning staff were much cheerier and welcoming and the room was less awful than the lobby suggested it might be. It's next door to the Pontchartrain, which is lovely but can be super busy and has no parking. If you're looking for a boutique hotel...
「This could be a good hotel, but the staff (particularly the night staff) is poorly trained and lacking in basic people skills. The front entrance doors and the lobby give a truly awful first impression, and the whole building smells moldy. The morning staff were much cheerier and welcoming and the room was less awful than the lobby suggested it might be. It's next door to the Pontchartrain, which is lovely but can be super busy and has no parking. If you're looking for a boutique hotel...
Marcia