2/10 (非常に不満)
Claire H.
2024 年 6 月 1 日
気になった点 : 清潔度
Awful
Upon arrival, first impressions were poor.
The buildings surrounding the car park looked very rundown. But we gave benefit of the doubt and headed towards the "villa".
Once we got inside, the smell of damp hit us.
We were undecided what to do, but as it was late in the day, and we had been travelling for hours, we decided to stay the night and see how we went.
That night our eldest son was struggling to breathe, he had chest pains and coughing a lot.
Once we got through the night, we decided we were going to look at alternative accomodation. Which was very difficult because it was a bank holiday weekend!
Once we found a suitable hotel to stay in, we started packing up. When checking for our belongings, we found black mould in the back bedroom (where the children were)!
We took photos, so we could inform the host, and see if we could at least get a partial refund for the remaining of our stay - booking alternative accomodation was costly!
Later in the day, our son wasn't feeling any better, which resulted in a call to 111. The Dr called us back and had to prescribe an emergency inhaler. And they advised it was likely the black mould had caused his breathing problems.
The games room & bar were in a rotten wooden shack.
The hotel/restaurant closed, since covid!
No reply from host over a week later! Shocking! Avoid like the plague!
Vrbo investigating complaint.
Claire H.
2024 年 5 月に 7 泊滞在