Burg Arras

The breakfast provided was very good, and the staff were helpful. The room, however was a little dingy and dated. The thermostat had a mind of its own and we were either freezing or too warm.

The hotel was very hot. There is no air-conditioning and the little table fan was not helpful. I went to stay with my cousin and his apartment was q5x cooler, still without an air-conditioner.

We booked two superior apartments, told to be modern and have a great view. They were also said to be on the first floor, according to their own website. When we arrived, we were assigned two completely different apartments. One on the ground floor, with a view of bushes and people passing by just outside the windows. And with really dirty carpets.. and the other one was on the third and topmost floor, hot as hell when we arrived, and with a good view if you opened the roof window and leaned out just in the right angle. Both were dirty and absolutely nothing like the pictures and descriptions online. We were really, really disappointed as we had looked forward to this stay. We also told the man in the reception that one of the curtains were missing in the downstairs apartment. He said he would come check it out, as people could walk by and look straight at the beds if they wanted to. But he never showed. So we had to cover it with a bedsheet. The only positives were good beds and an ok breakfast.