Dear YOSHIHITO, First of all, thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the shower pressure and the missing bathrobe. We will also address these issues with the department heads concerned internally. Kindly rest assured that everything you mentioned will be taken seriously into consideration and any corrective actions required will be taken to ensure improvement. We appreciate your loyalty to Novotel and hope to welcome you back for an improved stay. Sincerely,Titin SuwanthabGuest Experience Manager

Dear Koji,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will definitely share your score with our team. Our team strives to make each guest's stay special. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear NORIO,Thank you for sharing your feedback with us. We appreciate your positive comment about our hotel's location. It is indeed a crucial aspect for our guests. We strive to provide a convenient and accessible location for their convenience. We hope to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Valued Guest,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay memorable.Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Taro,Thanks for taking the time and share us about your stay. We are sorry that your experience did not meet your expectations. On behalf of the entire team, please allow me to express my sincerest apologies for the inconvenience that you encounter on this occasion. We have well noted of your constructive comment and will certainly discuss your feedback with the management team. Kindly rest assured that we are taking all the necessary actions to improve our facilities and services to meet the high expectations of our valued guests. We really thank you for your feedback and wish to have another chance to welcome you again.Sincerely,Titin SuwanthabGuest Experience Manager

Dear TAKUMI,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager

Dear KOYO,Thank you so much for sharing your experience with us. We are glad to hear that our location was an advantage for your visit. You are right about our convenient location in the heart of shopping district and close to the BTS station. We are also delighted to hear that you had an enjoyable stay with us and wish to have a chance to welcome you and your family back in the near future.Sincerely,Titin SuwanthabGuest Experience Manager

Dear HIROYUKI,On behalf of entire team, please allow me to express my sincerest apologies for the inconvenience that caused to you during stay. Kindly rest assured that our management team have well noted and following up with the respective departments to ensure that we will improve our facilities and services for future guests. Whilst I understand that these issues significantly impacted upon your enjoyment of the hotel, I sincerely hope you will consider a return visit in the future. Sincerely, Titin Suwanthab Guest Experience Manager

Dear Taeko,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back.Sincerely, Chananya ChaichokGuest Experience Manager

Dear TAKU,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

Dear Mitsuaka,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back.Sincerely, Chananya ChaichokGuest Experience Manager

Dear Izumi,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back.Sincerely, Chananya ChaichokGuest Experience Manager

Dear Hirofumi,Thank you for choosing to visit at Novotel Bangkok on Siam Square and for taking the time to share your experience. I am glad to see that you enjoyed your overall experience. In the meantime, please allow me to apologize for any challenges you experienced. I have noticed from your given rating that we can improve, and we will. We hope nevertheless that you will consider staying with our hotel in Bangkok whenever your travel plans will bring you back.  Sincerely, Thanawat BoonyalertrojGuest Experience ManagerNovotel Bangkok on Siam Square

親愛なるゆきこ様お時間を割いてご経験を共有していただきありがとうございます。 私たちの立地があなたの訪問にとって有利だったと聞いてうれしく思います。 一方で、ご期待に添えなかったことをお詫び申し上げます。 私たちのチームはあなたに最も近い部屋を見つけようとしたと思いますが、残念ながら同じ階の部屋はありませんでした。 近い将来、また当ホテルで皆様をお迎えし、より良い体験をご提供できることを心より願っております。心から、タナワット・ブーンヤレルトロジゲスト エクスペリエンス マネージャーノボテル バンコク オン サイアム スクエア

Dear Ms. Maiko,Thank you very much for sharing your experience of your stay at Novotel Bangkok on Siam Square. I am glad your stay was wonderful with our hotel location and the pool area we provide. We will look forward to welcome you and your family to our hotel again in the near future.Sincerely, Thanawat BoonyalertrojGuest Experience ManagerNovotel Bangkok on Siam Square

親愛なるKoheiさん。ノボテル バンコク オン サイアム スクエアをご利用いただき、貴重なご意見をお寄せいただきありがとうございます。 ご経験いただいた困難についてお詫び申し上げます。 いただいた評価から、改善の余地があることに気づきました。 ご指摘いただいた点はすべて当社の改修計画に含まれておりますのでご安心ください。 しかしながら、ご旅行の計画の際には、バンコクでの当ホテルのご宿泊をぜひご検討いただければ幸いです。心から、タナワット・ブーンヤレルトロジゲスト エクスペリエンス マネージャーノボテル バンコク オン サイアム スクエア

親愛なるカズキ様貴重な評価をいただきまして誠にありがとうございます。 全体的な経験がお客様にご満足いただけたこと、また当ホテルの立地がお客様のご旅行に有利であったことを嬉しく思います。 改修計画は着々と進行中ですのでご安心ください。 近い将来、より良い体験を提供するために、私たちの新製品をご覧いただくために、また当ホテルにお越しいただければ幸いです。心から、タナワット・ブーンヤレルトロジゲスト エクスペリエンス マネージャーノボテル バンコク オン サイアム スクエア

親愛なるシンイチ様お時間を割いてご経験を共有していただきありがとうございます。 ここでのご滞在を楽しんでいただけたこと、また当ホテルの立地がご滞在の利点であったことを伺い、大変嬉しく思います。 あなたの肯定的なコメントは、すべてのゲストをさらに喜ばせるための原動力になります。 平素は格別のご愛顧を賜り、誠にありがとうございます。 近いうちにまたのご滞在を心よりお待ち申し上げております。心から、タナワット・ブーンヤレルトロジゲスト エクスペリエンス マネージャーノボテル バンコク オン サイアム スクエア

ミツヒラ様貴重なお時間を割いてレビューを投稿していただき、誠にありがとうございます。 全体的な体験があなたの期待に応えられたことを嬉しく思います。 あなたのスコアを私たちのチームと共有します。 このフィードバックは、サービスの品質の継続的な向上に努めるすべてのスタッフの励みになると確信しています。 ご旅行の際にはまたお迎えできれば大変嬉しく思います。心から、タナワット・ブーンヤレルトロジゲスト エクスペリエンス マネージャーノボテル バンコク オン サイアム スクエア

Dear Kazuhiro,Thank you very much for your valued rating. We are delighted to learn that overall experience met your satisfaction. I forwarded your impressions to our team. This will certainly motivate them to keep up the good work. Thanks again for your encouragement and we look forward to welcoming you again to our hotel in Bangkok when your travel brings you back. Sincerely, Thanawat BoonyalertrojGuest Experience ManagerNovotel Bangkok on Siam Square

Dear Hiroaki, Thank you very much to give us your feedback. We are delighted that your stay has been enjoyable. We are looking forward to welcome you back in Bangkok. Sincerely,

Dear Ms. Ritsuko Honda,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back.Sincerely, Thanawat BoonyalertrojGuest Experience ManagerNovotel Bangkok on Siam Square

Dear Shie On, Thank you for choosing to visit at Novotel Bangkok on Siam Square and for taking the time to share your experience. I am delighted to learn that you enjoyed the location of the hotel in Siam Square you experienced. On the other hand, I am sorry that your experience at the pool did not meet your expectations; please allow me to express my sincere apologies for your disappointment. Thank you for making us aware of this, and again, I'm sorry if it detracted from your comfort, however our management will consider your recommendation for further improvement. We are also excited to inform you that we have just begun renovating recently. We do hope you enjoyed your stay and we hope your next visit will be another memorable one.Sincerely,Thanawat BoonyalertrojGuest Experience Manager

Dear Yoshihiko,Thank you very much to give us your feedback. We are delighted that your stay has been enjoyable and comfortable regards our hotel location. It was our pleasure to have you stay in our hotel in Bangkok and we are looking forward to your return. Sincerely,

Dear Katharine,We sincerely appreciate your feedback and for taking the time to post your review. Your feedback is what always motivates us to keep doing our best to fulfill all of our guest’s expectations. From all of us, we look forward to welcoming you back to stay with our hotel in Bangkok.Sincerely,Gerald Hougardy

Dear Satoko, Thank you very much to give us your feedback. It was our pleasure to have you in our property in Bangkok and we are looking forward to your return with further improvements. Sincerely,

Dear Satoko, Thank you very much to give us your feedback. It was our pleasure to have you in our property in Bangkok and we are looking forward to welcome you back. Sincerely,

Dear Guest, Thank you very much to give us your feedback. It was our pleasure to have you in our property in Bangkok and we are looking forward to your return. Sincerely,

Dear Saki, Thank you very much to spend some of your time rating our property. We are delighted that your experience has been pleasant. We are looking forward to welcome you back in Bangkok. Sincerely,

Dear Kenta, Thank you very much to spend some of your time rating our property. We are delighted that your experience has been pleasant. We are looking forward to welcome you back in Bangkok. Sincerely,

Dear Hiroaki,Thank you very much for sparing some of your time to give us the rating of the hotel. We are delighted that your experience has been a pleasant one. It was our pleasure to have you stay our hotel in Bangkok and we are looking forward to your return.Sincerely, Sagar Naker

Dear Seiji, Thank you for taking the time to share your experience with us. We hope to have another opportunity to welcome you back to our property with further improvements. Kind regards,

Dear Mariko,We sincerely appreciate your feedback and for taking the time to post your review. Your feedback is what always motivates us to keep doing our best to fulfill all of our guest’s expectations. From all of us, we look forward to welcoming you back to stay with our hotel in Bangkok.Sincerely,Sagar Naker

Dear Reiko, Thank you very much to spend some of your time rating our property. We are delighted that your experience has been pleasant. We are looking forward to welcome you back in Bangkok. Sincerely,

Dear Chiaki, Thank you very much for your feedback regarding your current stay. I am very pleased to read that you enjoyed your stay particularly with the location of the hotel. Thank you again for your review and we hope to warmly welcome you back to Bangkok. Sincerely,

Dear Takuya, Thank you to share your experience. I am glad to read that you enjoyed our location. We are looking forward to welcome you back in Bangkok. Best Regards,

Thank you for your feedback

Dear Valued Guest,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back.Sincerely, Sagar Naker

Dear Chiaki, Thank you very much for your valued rating. We are delighted to learn that you enjoyed our location. All our team thank you for your encouragement and we look forward to welcome you again to our property in BKK. Sincerely,

Dear Shuji, Thank you for sparing your time to share your experience with us. I am glad to hear that our location was an advantage for your visit. Your positive comments will only motivate us to delight all our guests further. Once again, thank you for your valued patronage. From all of us, we are looking forward to welcoming back to your next stay within very soon. Sincerely, Sagar Naker

Dear Hiromitsu , We sincerely appreciate your feedback and for taking the time to post your review. Your feedback is what always motivates us to keep doing our best to fulfill all of our guest’s expectations. From all of us, we look forward to welcoming you back to stay with our hotel in Bangkok. Sincerely, Sagar Naker

Dear Valued Guest, We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back. Sincerely,  Sagar Naker

Dear Jumpei, Thank you very much for sparing some of your time to share your comments with us. I am so sorry to hear that you encountered difficulties with your stay and that we did not meet your expectations. Your constructive comment has been raised with our senior management and chief engineer for further action. I once again like to express my sincerest apology if this has left you with a bitter taste of your experience. We hope to able to welcome you back again to show how we have improved. Kind regards,  Sagar Naker

客様へ、 フィードバックにお時間を頂ありがとうございます。お客様が我々のホテルでより良い体験を出る様このフィードバックを元に改善を図りたいと思っております。我々はより良いホテルでの時間を過ごしていただける様努力していますが、今回その目標を達せなかった事を大変申し訳なく思っております。もしもう一度チャンスを頂けるのであれば、お客様の意見を元に学び、改善し、より良いホテル体験ができる様努力する事を必ずお約束いたします。 敬具 Sagar Naker

Dear Valued Guest, Thank you very much for sparing some of your time to give us the rating of the hotel. We are delighted that your experience has been a pleasant one. It was our pleasure to have you stay our hotel in Bangkok and we are looking forward to your return. Sincerely,  Sagar Naker

Dear Valued Guest, We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back. Sincerely,  Sagar Naker

Dear Valued Guest, We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back. Sincerely,  Sagar Naker

Dear Ke, Thank you very much for your feedback regarding your current stay. I am very pleased to read that you enjoyed your stay particularly with the location of the hotel and the service you experienced. Your kind words are sources of motivation for us. Thank you again for your review and we hope to warmly welcome you back to our hotel in the not too distant future. Sincerely, Sagar Naker