衛生基準

エンポリウム・スイーツ・バイ・チャトリウムの口コミ

5 out of 5

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 475 件が非常に良い" "
評価 8 - 1000 件の口コミ中 378 件が良い" "
評価 6 - 1000 件の口コミ中 105 件が普通" "
評価 4 - 1000 件の口コミ中 32 件が不満" "
評価 2 - 1000 件の口コミ中 10 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Utsunomiya

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Utsunomiya,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

Saki

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
施設としては古いのかな?という印象。 エグゼクティブツインにしたところ広くてゆったり出来て、良かったです。 部屋はタイのコンセントしかありませんが、スマホ充電器など海外対応のものなら日本のコンセントを普通に差し込んで使えます。 USB差し込み口はありません。 ガウン式の部屋着があります。 2泊で脱いだものをベッドなどに置いていたらそのままバスルームに掛けてありましたので、毎日新しいのが着たい場合はタオルと一緒にバスタブに入れておかないといけないようです。 ホテルのスタッフはみなさんとても優しく挨拶して下さり、安心して過ごせました。
2024 年 5 月に 2 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Saki,Greetings from Emporium Suites by Chatrium..Thank you very much for providing us with your feedback of your stay with us and for choosing our hotel as your accommodation while in Bangkok. I am happy to hear that overall you enjoyed your time with us.We hope that you will be able to visit us soon again as nothing would give us greater pleasure than welcoming you back at our hotel.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

YUKIYO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
毎回、2週間位滞在してますが、 スタッフが、とにかく親切で、 アットホームな接客で、大満足です♡ プロンポン駅直結で、 アクセスは抜群!! ロケーションも最高です♪ プール、ジムも、空いてて◎ 今回は、掃除後、アメニティがちょいちょい補充がなかったのが、 残念でしたが、、 そこは、 タイ人あるある◎でw エレベーターが、3つあるのが 有難いです。 エレベーターで、色々なお客様と 一緒になって、話かけたりしますが、 客層が非常に良い◎ 上品なお客様が多いと思います。 バンコクで、1番大好き♡な Hotelで、オススメ‼︎ です
2024 年 4 月に 14 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear YUKIYO,Greetings from Emporium Suites by Chatrium.May I begin by offering a sincere thank you for having stayed at our hotel and for posting such a detailed review on this platform. My entire team and I are very happy to read that you had a satisfying experience at our hotel.I have noted your constructive feedback regarding the replenish in room amenities during daily cleaning service and please accept our sincere apologies for this unpleasant experience. I have passed on this feedback to our Executive Housekeeper for the rectification process and which we can do better and would like to thank you for your invaluable comment.We certainly hope that on your next visit to Bangkok, you will visit us again where you will be assured a very warm welcome.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

Yuko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Yuko ,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

Takeo

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I made a reservation for dinner during my stay, and they were very accommodating.
2024 年 2 月に 7 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Takeo,Greetings from Emporium Suites by Chatrium.May I start by thanking you for taking the time to share a review of your recent stay at our hotel. Your valuable feedback is highly appreciated. I am thrilled to read that you have such a high impression of our facilities and services.We truly hope it will not be too long before we have the pleasure of welcoming you back at Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

MASAKI

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
Nice
2024 年 2 月に 4 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear MASAKI,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

Tadashi

2024 年 2 月に 5 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Tadashi,Greetings from Emporium Suites by Chatrium.Thank you for your precious time to share your stay experience on this platform. I am thrilled to read that you have such a great time with our facilities and services.We truly hope it will not be too long before we have the pleasure of welcoming you back at Emporium Suites by Chatrium.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

Taro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
部屋が広く快適
2024 年 2 月に 1 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Taro,Greetings from Emporium Suites by Chatrium.Thank you for your precious time to share your stay experience on this platform. I am thrilled to read that you have such a great time with our facilities and services.We truly hope it will not be too long before we have the pleasure of welcoming you back at Emporium Suites by Chatrium.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

Taro

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋が広く、とても快適に過ごせました。
2024 年 2 月に 3 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Taro,Greetings from Emporium Suites by Chatrium.It is always a great pleasure to read through positive reviews such as yours and to receive such high praise from you regarding your recent stay at Emporium Suites by Chatrium. We are very happy to read that you enjoyed your time with us.We would be delighted to have the opportunity of welcoming you back soon.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

MINORU

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
いつも利用してしています。
2024 年 1 月に 7 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Minoru,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

Michiya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Michiya,Greetings from Emporium Suites by Chatrium.Thank you very much for taking your time to share your high score review with us. We truly appreciate your kind review and are delighted to read that you had a wonderful time at our hotel.We look forward to welcoming you back again in the not too distant future, and our associates will be more than happy to serve you.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

Daiki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good ・Location is so good. Easy to access to station and shopping malls and restaurants. ・Staffs are kind. Not Good ・Equipments are old because hotel was constructed in a few decades ago. But maintained well. Not so bad.
2024 年 1 月に 1 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Daiki,Greetings from Emporium Suites by Chatrium.May I begin by thanking your for taking the time to share your experience of your stay with us on this platform. It is only through essential feedback such as yours that we can maintain our exacting standards and current position amongst Bangkok’s hotels on this platform.I would like to offer my sincere apologies for some of the aspects you have mentioned in your review. It is our sole intention to offer our guests as satisfying a stay as possible. Please rest assured that I will personally look into the area which you have kindly outlined in order to take appropriate actions. We look forward to welcoming you back in the not too distant future.Yours sincerely,Chatchawan NapawanGeneral Manager

6/10 (普通)

MEGUMI

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
一回予約を変更して、喫煙の部屋をリクエストしたつもりだったが入っていなかったことで、現地で再度調整したが、2回も移動が必要となった。 後からチェックインした、パタヤに住む友達は同じホテルに泊ったが、喫煙部屋のリクエストしていなかったが、その場で変更が認められて、部屋の移動もなく連泊出来ていた。タイ語を流暢に話せるので、現地の言葉で話していた点が優位性に繋がったのかと思われる。 立地条件や、BTSの点、治安は良いが、融通は人によるので注意です。あとはエレベーターが直ぐに閉まることと、中々こないので、ゆっくり待つ気持ちも必要です。
2023 年 12 月に 15 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear MEGUMI,Greetings from Emporium Suites by Chatrium.I would like to begin by thanking you for taking the time to share your feedback regarding your recent stay at Emporium Suites by Chatrium on this platform. It gives me great pleasure to read that, overall, you enjoyed your time at our hotel.Your constructive comment regarding the smoking room request has been duly noted and please rest assured that I will have our internal meeting with Department Heads concerned for a further improvement.We look forward to welcoming you back on your next visit and hope it is not too long before your next stay with us again.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

Naoki

家族旅行
良かった点 : 清潔度、スタッフとサービス
Easy access to BTS and shopping area The hotel shows some aging though
2023 年 12 月に 9 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Naoki,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with, overall, a pleasant experience.We hope it will be not too long before we have the opportunity to welcome you again at Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

hayakawa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 7 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Hayakawa,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

Kazumaro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Kazumaro,Greetings from Emporium Suites by Chatrium.Thank you very much for taking your time to share your high score review with us. We truly appreciate your kind review and are delighted to read that you had a wonderful time at our hotel.We look forward to welcoming you back again in the not too distant future, and our associates will be more than happy to serve you.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

kazuhiro

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
セキュリティ対策が良かった
2023 年 12 月に 5 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear kazuhiro,Greetings from Emporium Suites by Chatrium.Thank you for choosing Emporium Suites by Chatrium and review your stay on this platform. We are more than delighted to know that you enjoyed your time with us and highly appreciate your valuable feedback.We really hope your plan will soon bring you back to Bangkok to revisit us as we would love to have the pleasure of welcoming you back as our valued guest.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

Takashi

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
浴室の扉が内開きの為、使いにくい
2023 年 11 月に 3 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Takashi,Greetings from Emporium Suites by Chatrium.May I begin by thanking your for taking your time to share your experience of your stay with us on this platform. It is only through essential feedback such as yours that we can maintain our exacting standards and current position amongst Bangkok’s hotels on this platform.Thank you for bringing the point of the bathroom door to my attention and please rest assured that I will personally address your constructive feedback with our Department Heads concerned in order to take the necessary actions for immediate improvements.We hope that on your next visit to Bangkok you would do us the pleasure of your company once again and allow us the chance to offer you another warm welcome.Sincerely yours,Chatchawan NapawanGeneral Manager

6/10 (普通)

Akira

家族旅行
良かった点 : スタッフとサービス
建物が古いせいか、お風呂の水が止まらず、ずっとちょろちょろ出ていた。 コーヒーのコップは、洗い残しがあった。 グラブのアプリデビューで、使い方が不安で、フロントの方に聴いたら、日本語ができるかたで、丁寧におしえてくださって、無事タクシーにのることができたのは、本当にたすかった。 両替もデパートの地階にあるし、交通の便もよいし、デパートは隣だし、上記2点以外は良かった。
2023 年 11 月に 2 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 12 月 4 日)
Dear Akira,Greetings from Emporium Suites by Chatrium.May I begin by offering a sincere thank you for having stayed at our hotel and for posting your stay review on this platform. My entire team and I are very happy to read that overall you had a satisfying experience at our hotel.Please accept my sincere apologies for unpleasant experience concerning about water dripping in the bathroom. I have shared your constructive comment to our Director of Engineering to review and find corrective improvement.If your travels ever bring you back to Bangkok we would be delighted to welcome you again at Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

kunifumi

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
良かったです
2023 年 11 月に 2 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear kunifumi,Greetings from Emporium Suites by Chatrium.Thank you for taking your precious time to share your stay review on this platform and for the high ratings that you have given us.We are delighted to hear that you enjoyed all aspects of your time with us and that we were able to enhance your Bangkok experience. Please rest assured that I will gladly share your kind feedback with my entire team.We look forward to welcoming you back on your next visit and hope it is not too long before your next stay at Emporium Suites by Chatrium.Yours sincerely,Chatchawan NapawanGeneral Manager

6/10 (普通)

HIROSHI

良かった点 : 清潔度、スタッフとサービス
Nice!!
2023 年 11 月に 4 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Hiroshi,Greetings from Emporium Suites by Chatrium.May I begin by thanking you for taking your precious time to share your stay experience on this platform. I am glad to hear that overall you enjoyed your time with us and hope you took with you some lasting memories.We look forward to welcoming you back on your next visit and hope it is not too long before your next stay at Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

toshio

2023 年 11 月に 7 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Toshio,Greetings from Emporium Suites by Chatrium.Thank you very much for taking your time to share your high score review with us. We truly appreciate your kind review and are delighted to read that you had a wonderful time at our hotel.We look forward to welcoming you back again in the not too distant future, and our associates will be more than happy to serve you.Sincerely yours,Chatchawan NapawanGeneral Manager

6/10 (普通)

KAZUHIKO

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
シャワーの水圧が弱すぎる。 また、4泊したが、朝食はあまり変化がなく、飽きてしまった。
2023 年 11 月に 5 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear KAZUHIKO,Greetings from Emporium Suites by Chatrium.On behalf of the entire Emporium Suites by Chatrium team I would like to thank you for your feedback regarding your recent stay with us.I must however offer my most heartfelt and sincere apologies for the issues you encountered during your last visit and the inconvenience caused to you. Our engineering team has already taken the necessary steps to rectify the water pressure in the shower room accordingly. Thank you for bringing to our attention regarding the buffet breakfast set up and arrangement which we will discuss with our Executive Chef for the further improvement.We truly hope it will not be long before we have to opportunity to welcome you again at Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

MINORU

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
いつもの利用している。
2023 年 11 月に 8 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Minoru,Greetings from Emporium Suites by Chatrium.May I say how much I deeply appreciate you considering us a good choice among the hundreds of hotels available in Bangkok and it was our pleasure to be of service to you again during your last Bangkok trip.On behalf of the Emporium Suites by Chatrium may I end by saying that we hope on your next visit to Bangkok we might enjoy the pleasure of your company once more. Once again, thank you for your continue support us.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

Yosuke

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
BTSの駅からEmporium のデパートを通ってホテルに直結しており、利便性は抜群。 ただし、ホテルそのものはそこそこ古くなっていることは否めない。 また、プロンポン駅周辺の賑やかさから夜遅くてもいつまでも騒々しく、まるで窓が開いているかの如く夜中まで音楽や車の音がしていた。(自分は38階に宿泊した) これらを除けばとても良いホテルであり、満足している。
2023 年 11 月に 2 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Yosuke,Greetings from Emporium Suites by Chatrium.It is a great pleasure reading through your positive review of your stay at Emporium Suites by Chatrium and my entire team and I would like sincerely thank you for the very kind compliments regarding our facilities, location and services.We all at Emporium Suites by Chatrium are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

Seiichi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
VIPゴールド特典はなかった
2023 年 11 月に 6 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Seiichi,Greetings from Emporium Suites by Chatrium.Thank you very much for your staying with us at Emporium Suites by Chatrium recently and for the high rating you have given us. I believe that you had such a wonderful experience and that our facilities and services met with your approval.Please be informed that we have only participated with VIP premium but not VIP Gold at this stage. We will review this again for the further improvement.We would be delighted to have the opportunity of welcoming you back soon.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

kazuhiro

2023 年 10 月に 8 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Kazuhiro,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

kokai

2023 年 10 月に 10 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Kokai,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

6/10 (普通)

Junichi

家族旅行
気になった点 : 施設のコンディションと設備
室内の設備は少し古いですが室内に入ると静かでよかったです
2023 年 10 月に 10 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Junichi,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience.We all here are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

Akiko

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Akiko,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

YUKIYO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
毎回、利用してます。 スタッフが皆んなアットホームで 非常に居心地が良いです◎ 駅、エンポリに直結で アクセス、買い物も非常に便利です。 オススメなバンコクで1番好き♡な Hotelです◎
2023 年 9 月に 3 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Yukiyo,Greetings from Emporium Suites by Chatrium.Please let me start by thanking you for posting your stay review on this platform and also for choosing us as your accommodation whilst in Bangkok. Your custom and feedback are both greatly appreciated.I am delighted to hear that you enjoyed your time with us and would like to thank you for the good ratings you have given us.We all at Emporium Suites by Chatrium are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
便利で快適な滞在
1泊という慌ただしい旅行でしたが前もってホテルのアプリからお願いしてマッサージの手配もして頂き、とても有意義に過ごす事が出来ました。お部屋も大きな冷蔵庫のあるキッチン付きで清潔でした。シャンプーなどのアメニティも素晴らしく快適に過ごせました。モールや駅に濡れる事なく行けるので大変便利です。チェックインではDream さんに大変お世話になりました。又是非利用したいと思います。
2023 年 9 月に 1 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Guest,Greetings from Emporium Suites by Chatrium.First and foremost, thank you for taking some of your precious time to share your stay review on this platform. It will be a highlight for me to share your positive comments with my Emporium Suites by Chatrium Team – they all work very hard to ensure our guests comfort and they do appreciate a simple thank you from our guest!May I end by saying that it was a delight to host you as a valued guest and we hope that on your return to Bangkok we could have the pleasure of your company once again.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

YUKIYO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
1番はアットホームなワンランク上の接客が、非常に居心地が良く、 毎回、2週間位滞在してます。 駅直結で、アクセスも◎ エンポリで買い物したら そのままカートで部屋迄、持ってこれるので、重たい荷物も助かります。 部屋も広く、老朽化はありますが 掃除、メンテナンスは行き届いてます◎ ドアマン、掃除スタッフ、コンシェルジュ、、どの分野のスタッフも 素晴らしい◎ バンコクで1番好き♡なHotelです!! 毎回、ありがとうございます♡
2023 年 9 月に 9 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear YUKIYO,Warm Greetings from Emporium Suites by Chatrium.Wow, what a wonderful and encouraging review. We couldn't be more happy to read about your satisfying time at our hotel and that we were able to provide you with such an incredible and memorable experience.We are looking forward to welcoming you back soon to Emporium Suites by Chatrium for another remarkable stay.Yours sincerely,Chatchawan NapawanGeneral Manager

4/10 (不満)

Takeuchi

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
駅ちか、デパート隣接で広い間取り(80m2)、立地、利便性は最高。フィットネスではズンバレッスンに参加もできる。普通に良いホテルだと思っていた。ただし、プールは改修中、利用は近くのホテル(ヒルトン)に移動で不便だった。その他にはウォシュレットや洗濯機の設備があるところを選べば良かったと思った。朝食は仕事で宿泊するビジネスホテルレベル。短期滞在なら朝食無しの方がよい。ソファーにノミがいた。衛生的に神経質な人は避けた方が良い。チェックアウト時に、壊してもいないグラスの費用を請求されたので私の印象は最悪。  嘘は書いていないが、ネガティブ気分でのコメントです。
2023 年 9 月に 6 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Mr. Takeuchi,Greetings from Emporium Suites by Chatrium.Thank you for choosing to stay with us and sharing your stay experience with us on this platform. Your feedback is invaluable as it allows us to uphold our exacting standards and standing among Bangkok’s hotels on this forum.I would like to personally apologise for any aspects of your stay that fell short of your expectations. I am deeply concerned to learn that you did not have a positive impression of our accommodation. Our spacious and well-maintained rooms, despite the hotel’s age, are designed to provide the utmost comfort. Furthermore, our accommodations are fully equipped with facilities that match those of other leading five-star hotels in town.Once again, I thank you for sharing your feedback. My team and I look forward to welcoming you back to Emporium Suites by Chatrium in the future.Yours sincerely,Chatchawan NapawanGeneral Manager

8/10 (良い)

Koji

2023 年 9 月に 3 泊滞在

8/10 (良い)

Yumiko、Yokohama city

良かった点 : 清潔度、スタッフとサービス、設備とサービス
建物の経年劣化は否めませんが、キッチン内には新型の洗濯乾燥機が設置されていたのでここに決めました。最近は近所にランドリー店を見つけるのも困難ですので洗濯乾燥機は我が家には必需品です。客室内の収納スペースも充分に有りますのでスッキリと滞在できます。夜景は一晩で見慣れます。立地の良さは周知の通りですが、エンポリウムのレストラン、フードコートはややさびてれいました。お向かいのEmQuartierのフードコート、レストランの方が活気がありました。
2023 年 8 月に 5 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 8 月 17 日)
Dear Yumiko,Greetings from Emporium Suites by Chatrium.I would like to begin by thanking you for taking the time to write this review regarding your stay experience with us. I am delighted to read your positive comments and would like to thank you for sharing your impressions with other people from around the world.We look forward to welcoming you back in the not too distant future.Yours sincerely,Chatchawan NapawanGeneral Manager

8/10 (良い)

Yutaka

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ショッピング、鉄道駅に近く良かったです
2023 年 8 月に 3 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 8 月 15 日)
Dear Yutaka,Greetings from Emporium Suites by Chatrium.It was with great pleasure that I read your kind comments regarding your stay with us and I am delighted that you had such an enjoyable time at our hotel.Our hotel location, fortunately, located in the center of the city which has convenience access to both BTS Sky train and the shopping mall.I would like to say that it was a genuine pleasure to serve you during your time with us and we look forward to welcoming you back in the very near future.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
申し分ない立地と快適性
すべてのファシリティから部屋の香りまでさすがの品質でした。メイドサービスもレベル高くこちらのリクエスト以上の対応で助かりました。ただ以前に比べると洗濯機付きの部屋タイプが減っている気がしていてサービスアパートというよりホテル色が強くなっているかもしれません。とはいえ、BTS駅、ショッピングモールと直結した立地で快適にホテルライフ過ごせるのは大きな利点でした。
2023 年 7 月に 1 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Guest,Warm Greetings from Emporium Suites by Chatrium.On behalf of the entire team here at the hotel we would like to thank you for taking your precious time to share your stay experience to the other travelers on this forum and making our hotel as your prefer of residence on your recent visit to Bangkok.We are so pleased that we managed to live up to your expectations and that our facilities and services met with your approval. Your kind compliments do indeed give us tremendous encouragement for our ongoing commitment towards service excellence. Please rest assured that we will continue to be receptive and sensitive to the needs of our guests as we endeavor to make each visit a more pleasant and enjoyable experience.We hope to be able to create another remarkable experience for you again the next time you are back to stay with us.Yours sincerely,Chatchawan NapawanGeneral Manager

4/10 (不満)

KIYOSHI

気になった点 : 清潔度、施設のコンディションと設備
Cleanliness in terms of cleaning of room and dishes at morning buffet was not good.
2023 年 7 月に 3 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear KIYOSHI,Greetings from Emporium Suites by Chatrium.May I begin by expressing my personal thanks for you taking your precious time to share your stay experience on this platform. The opinions of our valued guests are paramount to the success of our business and the satisfaction of all who choose to stay at Emporium Suites by Chatrium.I would like to take this opportunity to sincerely apologize for the aspects of your stay which caused you some disappointment and led you to award us an 'below average' score here. Please be informed that I have already discussed your constructive feedback regarding the cleanliness of your room with my Executive Housekeeper and instructed for more training to be conducted in order to improve accordingly. Please accept my sincere apologies for the inconveniences this caused you.I would like to end by saying that it was our pleasure to be of service to you during your Bangkok trip and we hope you choose to stay with us again on your next visit to Bangkok.Yours sincerely,Chatchawan NapawanGeneral Manager

8/10 (良い)

Harumi

2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Masaru

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 3 泊滞在

6/10 (普通)

AOI

良かった点 : スタッフとサービス
3泊利用させて頂きました。取りたいホテルがヒットしなかったので、別のホテルもいいかなと言う思いと口コミで決めました。 このクラスになると、海外からの利用客も多く、接客も感じがよかったですが、日本語はほぼ使えません。 朝食が良かったなどというコメントもありますが、最低限です。 フロアガイドもなく、良いのはアクセスがいいという事です。 アクセス重視で高くてもいいのであればいいと思いますが、値段としては高いと思います。
2023 年 5 月に 4 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 5 月 30 日)
Dear AOI,Greetings from Emporium Suites by Chatrium.May I begin by offering a sincere thank you for having stayed at our hotel and for posting a review on this platform. My entire team and I are happy to read that overall you had a satisfying experience at our hotel.May I politely inform you that our room rate is always in line with many hotels in town but our we are fortunate that our hotel location is in the center of the city which has convenience access to both BTS Sky Train and Shopping Mall. In term of room rate, our room rate variance base on the hotel occupancy and may I suggest to check and book the room earlier in order to get and enjoy the best deal.May I end by saying that we truly appreciate your custom and hope on your next visit to Bangkok we may have the pleasure of welcoming you once again to Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 (良い)

Keisuke

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
全般的に満足だが、強いてあげると2点。1点目はバスルームの扉の建付けが悪い。バスルームが2つある部屋だったがいずれの部屋の扉も建付けが悪く締まりにくかった。2点目はホテル内のエレベーターについてである。3台あるにもかかわらずほぼ1台のみしか稼働しておらず、待ち時間が長時間発生することになる。
2023 年 5 月に 5 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 5 月 12 日)
Dear Keisuke,Greetings from Emporium Suites by Chatrium.May I begin by thanking you for taking your precious time to share your stay experience on this platform. We can only judge the satisfaction of those who visit us by the candid feedback of our valued guests and I truly appreciate your comments.Your review mentioned certain aspects of your stay which did not meet your expectations and I would like to sincerely apologise for these points and please rest assured that we will address them with the respective departments in order to take all possible steps for the further improvement.May I end by saying that we truly appreciate your custom and hope on your next visit to Bangkok we may have the pleasure of welcoming you once again to Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

uzuki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在

10/10 (非常に良い)

CHINSHU

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
プロンポン駅直結なんで、立地はとても便利!また、食事、マッサージも豊富で便利! 部屋は古いが、とても広く清潔でした! 朝食はオムレツが分厚く美味しかった!
2023 年 4 月に 4 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 5 月 5 日)
Dear CHINSHU,Warm Greetings from Emporium Suites by Chatrium.It is always a great pleasure to read through positive feedback such as yours and to receive such high praise from you regarding your recent stay at Emporium Suites by Chatrium.Please rest assured that we will gladly share your kind comments with my entire team here.We certainly are looking forward to welcoming you back to your Bangkok home next time you are visiting.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

YUKIYO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 13 泊滞在
Sawitreeからの返信 (投稿日 : 2023 年 5 月 9 日)
Thank you very much for your review of your stay at Emporium Suites by Chatrium and for sharing this here on this platform. It is a pleasure to know that you had a pleasant and satisfying experience at our hotel.

10/10 (非常に良い)

MINORU

2023 年 4 月に 10 泊滞在
Sawitreeからの返信 (投稿日 : 2023 年 5 月 9 日)
Thank you very much for your review of your stay at Emporium Suites by Chatrium and for sharing this here on this platform. It is a pleasure to know that you had a pleasant and satisfying experience at our hotel.

10/10 (非常に良い)

Yuko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても良い。
2023 年 3 月に 2 泊滞在
Chatchawan Napawanからの返信 (投稿日 : 2023 年 4 月 18 日)
Dear Yuko,Greetings from Emporium Suites by Chatrium.May I begin by thanking you for taking your precious time to share a review of your stay with us. Your comment on this platform is essential in allowing us to serve our valued guests to the very best of our capabilities at all times.We feel glad to know that you had a pleasant stay with us and that you enjoyed our hospitality.We hope this is not your last visit to our hotel as it would be our pleasure to welcome you back on your next visit to Bangkok.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 2 泊滞在
Sawitreeからの返信 (投稿日 : 2023 年 5 月 9 日)
Thank you very much for your review of your stay at Emporium Suites by Chatrium and for sharing this here on this platform. It is a pleasure to know that you had a pleasant and satisfying experience at our hotel.

8/10 (良い)

Tomoyuki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ショッピングモールと近くて便利だし、施設が綺麗だった。
2023 年 4 月に 1 泊滞在
David George Vileoからの返信 (投稿日 : 2023 年 4 月 10 日)
Dear Mr. Tomoyuki, Greetings from Emporium Suites by Chatrium.Thank you for choosing Emporium Suites by Chatrium and review your stay experience on this platform. Many thanks for sharing your experience with other fellow travelers in this forum and thank you for choosing Emporium Suites by Chatrium as accommodation during your recent visit to the 'City of Angels'. It is great to learn that we were able to positively impress you with our product and services.We truly appreciate your custom and hope on your next visit to Bangkok we may have the pleasure of welcoming you once again.Sincerely yours,David George VileoFront Office Manager