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"The room itself was lovely however , there was no remote for the tv and no way of ringing down to reception as no information was given on how to do this and at 10pm after changing wandering down wasn’t an option …. Also while looking for said remote we found rubbish under the bed and bedside table food packets bottle lids and dust galore on the bedside table …. The rest of the stay was lovely great locations staff friendly and easy check in and out xx"

"Great location. Bad maintenance on the lift."

"Good one night stay, with my daughter, to attend the AO arena. Easy check in, friendly staff. Everything good! Clean room, comfortable bed. Great location for everywhere we wanted to get to. All within walking distance for us. "

"We normally come all the time and it is a lovely place to be and staff are amazing and lovely. But this stay was our worst one yet. There was bugs all over our bed. Stains all over the carpet and the room had a foul smell to it like it hadn’t been cleaned in a while. "

"Lovely hotel and very handy for tge station. Rooms on the small side but ok for a short stay. My only complaint is the use of paper cups in the rooms. We coukdnt pick up tge vips as they were too hot and then one of them started leaking. A couple of china mugs and some glasses for water please."

"Great location and wonderful quality rooms"

"We were there 2 nights and had a great time good location friendly and helpful staff it was perfect and the room was great"

"The hotel was lovely and clean and the room very spacious. Staff were very friendly and helpful"

"Nice big room, clean, and quick to check in. We upgraded for a small amount to a club room. This was supposed to give us a drinks token. This wasn’t offered but the room was nice so didn’t complain. Breakfast was ok- lots of it had been sat out for a while and wasn’t hot. The scrambled eggs had separated and the poached eggs, were rubbery, but there were lots of options. Great location - easy to access lovely restaurants and a show at the Lowry. "