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"Lovely tatami room, amazing 360 views on 6th floor, great public hot tub, wonderful breakfast buffet. "

"Great location, easy to access Fuji Q. Restaurants at resort are decent, not the best feature. Many restaurants within walking distance."

"Chose this hotel ostensibly for views of Mount Fuji and the onsen facilities. While Fuji was hiding behind clouds for two days (nothing anyone can do about the weather!) we were able to see the mountain on the morning we left. We had a room on the (Japanese) 3rd floor, but Fuji was still fully visible. The hotel made a lovely change from the hustle and bustle of Tokyo and set in a quiet location. The room was spacious (twice, if not three times the size of the room we had in Asakusa in Tokyo!). The hotel is a little far from the train station to walk, but the hotel shuttle service helps get you to and from the station at specific times of the day. Pick not before 3pm. You can ask the tourist info office staff at the train station to call your hotel when you arrive. Info office open 9am to 5pm. The hotel is very much in the style of Japanese resort hotel, once you are there you can unwind and slow down with a nice onsen experience. The shop in the lobby sells lots of lovely omiyage/local products. Double rooms are on floors 2 to 5, floors 6 and above are for more than two people occupancy. The Japanese breakfast was excellent, as was the kaiseki dinner. Excellent value compared to what you would pay for the equivalent experience in the UK. The hotel staff were super helpful and polite, definitely model examples of Japanese customer service. They cater well for non-Japanese speakers, if you speak English or Mandarin Chinese, not sure about other languages."

"편안한 휴식이 있는 조용한 호숫가 근처 호텔 좋습니담 :)"

"This was a 5-star core memory stay. Thank you!"

"Amazing location right on the front of Lake Kawaguchi. Our room had an amazing view of the lake and was walking distance to dining options, transportation, and convenience stores. The staff were extremely welcoming and helpful. The hotel was a little older than other hotels I’ve stayed at during my stay in Japan but it was still clean. The rooms were spacious and even included a living area! Great for large groups traveling. Overall I highly recommend and most definitely will stay here again! "

"The dinner buffet was amazing and the staff were all very friendly and helpful! We made great use of their free shuttle as well!"

"Property is clean but dated. The indoor playground is wonderful for my kids. The buffet meals were great and had a wide variety. Definitely would recommend and come back. "