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"The room was clean, the bathroom and shower were a bit run down but usable. If you plan to ski or eat at Nozawa Onsen it makes it very difficult. The first shuttle from Togario Onsen to Nozawa is at 9:24am and the last one was o round 4pm. No taxi after 6, so you cannot eat dinner in Nozawa staying here. While it is not the hotels responsibility, it made dining options very limited. The front desk staff was unfriendly, apart from the hosts wife who tired her best to arrange accommodation. "

"Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan. "

"Fujisan was great. Our car couldn’t make it to the inn. Fuji came down the hill in a snowstorm to pick us up, he called ahead to make sure the local restaurant stayed open for us as well. Breakfasts were excellent, the rooms were large by ryokan standards and very clean. The Hanabun is a vintage gem tucked deep in the Myoko Mountains. "

"Amazing personal service from start to finish. Christo and his front of house staff are accommodating of all requests. We were kindly picked up at Kurahemei station. Shuttled to our ski areas or the 7/11 for snacks or the Nihonte restaurant. We were even assisted with our transfer to our next destination Shiga Kogen with our own tour guide the delightful Luna. Our room was lovely with a magnificent view of Lake Noriji. The temperature of the room was always perfect, not sure how this was managed."

"Clean nice room. Mice staff"

"We had a great one night stay... the room was quiet as requested, hotel spotless and staff helpful. Good breakfast with all food choices well stocked. Hotel ideal for stop over and could also work for a longer stay. "

"I have never had a bad stay at this hotel. I’ve visited this hotel 3 times since July of 2025. This last stay I had mistakenly hit the button for Single Smoking Room. When I discovered my mistake, the front desk staff quickly sorted me, and didn’t charge extra for a double room Non Smoking! The restaurants here are also delicious!"

"Clean, new and very near ski slopes! "

"Very clean. Older but charming. Exactly what I wanted. Delicious restaurant on site to use if you get snowed in or just want a fantastic meal. Onsen was also great. "