Alexander Nevsky Church

Always such pleasure and homely feeling from staff and the hotel .. love it

This is a hard review to write because there was a lot about the stay that was great. The breakfast was phenomenal (but insanely overpriced), the pool was lovely, and the hotel itself is cute. All of the staff except the manager (see below) were kind and attentive in every way. The room itself was charming but despite having air conditioning, there was virtually zero air flow in the room. My biggest complaint about this hotel is the hotel manager and the poor customer service/complete lack of human empathy I experienced from him. I was in Amsterdam two nights before my reservation and I was mugged. I called the hotel to see if they could help me modify my reservation because I wasn’t going to be able to make it to Copenhagen without a wallet, and they were incredibly rude and just kept reiterating the no change/no cancellation policy. It was kind of shocking to be honest. It put a very bad taste in my mouth, which is unfortunate because the hotel was lovely otherwise.